Business Office Manager

Brookdale Senior Living in; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Business Office Manager to oversee the operations of a vibrant community. This role is pivotal in ensuring effective communication with residents and associates, managing billing and payroll, and supporting the Executive Director in driving growth. The company fosters a culture of compassion and offers numerous career growth opportunities and comprehensive benefits. Join a team recognized for its commitment to diversity and excellence in care, and make a meaningful impact in the lives of residents and their families.

Benefits

Health Insurance

401(k)

Paid Time Off

Professional Development

Wellness Programs

Qualifications

• Minimum of three years related experience required.
• Previous managerial experience preferred.

Responsibilities

• Manage resident billing and payroll processing.
• Oversee vendor invoice processing and ensure timely payments.
• Support the Executive Director in daily operations.

Skills

Effective Communication

Payroll Processing

Billing Management

Team Leadership

Vendor Management

Education

Associate's Degree

Equivalent Experience

Job description

Business Office Manager (Finance)

Leader primarily responsible for the business office operations of the community. Responsible for attracting, engaging, developing, and retaining community associates to provide high-quality care and personalized services to residents, while minimizing the use of premium labor in conjunction with the HR department in a CCRC. Supports the Executive Director in driving profitable growth and ensuring compliance with operational processes and regulatory requirements.

Ensures effective communication with associates, residents, families, vendors, and visitors. Manages resident billing and oversees the timely collection of receivables. Responsible for payroll processing to ensure accurate payments to associates. Oversees vendor invoice processing for goods and services, ensuring timely payments. Supports an inclusive community culture.

Qualifications include an Associate's degree or equivalent from a two-year college or technical school; additional experience may substitute for education on a year-for-year basis. A minimum of three years related experience and/or training is required. Previous managerial and office setting experience is preferred. May directly supervise another department.

Brookdale is an equal opportunity employer and a drug-free workplace. Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Brookdale South Charlotte, a 67-bed Assisted Living and 12-bed Memory Care community, is seeking a Business Office Manager.

This role involves effective communication with associates, residents, and families, overseeing payroll, resident billing, onboarding new associates, supporting the Executive Director, and managing daily business office operations.

We foster a culture of compassion and caring, driven by passion, courage, partnership, and trust. We offer career growth opportunities, professional development, health and wellness programs, and comprehensive benefits, including health insurance, 401(k), paid time off, and more.

Salary range: $23.58 - $29.48 per hour. Role is eligible for team-based bonus opportunities. Temporary associates may participate in the 401(k) program but are not benefits-eligible.

Veterans, transitioning active duty military, and military spouses are encouraged to apply. We also support associates' naturalization efforts, offering to advance fees for Form N-400 applications, up to $725, after one year of employment.