Business Office Manager

Ohio Hospital for Psychiatry, LLC; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare facility in Cincinnati is seeking a dedicated Operations Manager to oversee daily operations of inpatient and outpatient services. The role involves financial oversight, staff management, and ensuring compliance with third-party guidelines. Candidates should have a strong background in revenue cycle management and experience in behavioral health. Join a committed team focused on enhancing patient satisfaction and operational efficiency.

Qualifications

• Minimum of two years’ relevant experience, preferably in behavioral health.
• At least one year of supervisory experience required.

Responsibilities

• Manage daily operations of inpatient, outpatient, and physician business office functions.
• Monitor and report on key metrics such as cash collections and denials.
• Lead all business office activities related to claims management.

Skills

Revenue Cycle Management

Communication

Staff Management

Education

High School Diploma

Some College Coursework

Job description

Manage the daily operations of inpatient, outpatient, and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility.

ESSENTIAL FUNCTIONS:

1. Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc., in conjunction with the CFO.
2. Establish and maintain controls for all cash collected and posted in the patient accounting system.
3. Maintain effective communication with third-party insurance carriers to resolve issues that impede cash flow and impact patient/member satisfaction.
4. Provide staff management, including hiring, development, training, performance management, and communication, to ensure effective and efficient department operation.
5. Maintain effective communication with the leadership team to ensure compliance with third-party guidelines.
6. Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and reconcile agency reports with system reports and approve agency invoices.
7. Lead and direct all business office activities related to claims management and collections of facility receivables, ensuring timely and efficient cash collections to support the facility's financial goals.
8. Define and support the achievement of departmental goals and objectives.
9. Review statistical reports to monitor trends, identify operational deficiencies, and implement corrective actions as needed.
10. Collaborate with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
11. Manage and direct subordinate staff to achieve departmental goals and objectives.

OTHER FUNCTIONS:

• Perform other duties and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required.
• Some college coursework preferred.
• Minimum of two years’ relevant experience, preferably in behavioral health.
• At least one year of supervisory experience required.
• Strong revenue cycle technical skills required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Valid driver’s license, automobile insurance coverage, and access to a vehicle, if required by the facility.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.