Business Office Manager

Monarch Healthcare Management; Chisago City (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Monarch Healthcare Management is seeking a dedicated Business Office Manager to oversee revenue cycle operations. This role involves managing accounts receivable, preparing financial reports, and ensuring compliance with healthcare regulations. Ideal candidates will have an associate degree or equivalent experience in a healthcare setting, coupled with strong communication and interpersonal skills. Join a mission-driven team committed to enhancing patient care and promoting a positive work environment.

Benefits

Competitive pay

Positive work environment

Benefits package

Qualifications

• Associate degree preferred; high school diploma with 5 years healthcare office experience acceptable.
• Current knowledge of accounts receivable management and billing procedures.
• Effective communication skills, ability to perform tasks with accommodations if needed.

Responsibilities

• Responsible for revenue cycle management including accounts receivable.
• Maintain and analyze accounts for Private Pay and Resident Liability Accounts.
• Assist families with Medical Assistance applications and submit invoices to the State of Minnesota.

Skills

Effective communication skills

Resilience

Active listening

Interpersonal skills

Ability to manage multiple tasks

Education

Associate degree in accounting, healthcare administration, or business management

Job description

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Position Summary

The Business Office Manager is primarily responsible for revenue cycle management. This includes but is not limited to: accounts payable and receivable, billing, record keeping, data management, and information system reports. The Business Office Manager ensures accurate and efficient information in accordance with professional accounting practices and government regulations.

Essential Responsibilities and Duties

• Responsible for collecting accounts receivable for Private Pay and Resident Liability Accounts, including follow-up until paid in full or sent to collections.
• Resolve balance disputes as needed/requested from responsible parties/residents.
• Maintain status of delinquent/problem accounts and notify the Accounts Receivable Director and the Administrator of these accounts as they arise.
• Prepare analysis and reconciliation of accounts of Private Pay and Resident Liability Accounts.
• Take incoming payments received on accounts and deposit to bank.
• Post payments accurately in the accounting system.
• Send out monthly Private Pay/Resident Liability Accounts statements to families.
• Answer questions from families on accounts, including Medical Assistance.
• Assist families with Medical Assistance applications and follow up with counties and/or families.
• Submit monthly Medical Assistance invoices to the State of Minnesota.
• Follow up on denied claims and resubmit claims accordingly.

Additional Responsibilities

• Upload all invoices into DSSI and code them for timely payments.
• Act as facility contact for all Accounts Payable questions/concerns.
• Maintain knowledge of general ledger accounts and retain invoices for seven years.
• Develop and implement financial goals, supervise staff, and ensure policies are followed.
• Review, analyze, and interpret financial data to monitor progress and improve efficiencies.
• Participate in hiring, firing, and evaluating Business Office staff.
• Promote professional conduct and positive relationships with residents, families, staff, and other professionals.
• Maintain departmental records, attend meetings, and stay current with policies and regulations.
• Work some evenings and weekends as directed.

Qualifications

• Associate degree in accounting, healthcare administration, or business management preferred; high school diploma with 5 years of healthcare-related business office experience acceptable.
• Current knowledge of accounts receivable management, billing procedures, and computerized systems.
• Effective communication skills, both verbal and written.
• Ability to perform essential functions with or without reasonable accommodations.
• Qualify for employment under Minnesota Department of Human Services guidelines.

Preferred

• Experience in healthcare, skilled nursing, or assisted living communities.

Skills and Abilities

• Ability to manage multiple tasks and adapt to changing demands.
• Resilience, emotional intelligence, active listening, and strong interpersonal skills.
• Proficiency in English, operating in fast-paced and diverse environments.

About Monarch

Monarch’s mission is to change the way short-term rehabilitation and long-term care are delivered, emphasizing patient care and customer service, with a focus on resident and family needs. We value our employees and offer a positive work environment, competitive pay, and benefits. We are an Equal Opportunity Employer committed to diversity and inclusion.