Business Implementation Coordinator

Schneider; Green Bay (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Results-based incentive pay program

Tuition reimbursement

Job summary

Schneider in Green Bay, WI is seeking a Senior Business Implementation Coordinator to serve as the primary internal contact during onboarding. You will coordinate start-up activities with customers and Schneider teams to ensure tasks are completed on time and start-ups run smoothly.

You will lead project plans, liaise with support, sales, and customers, and manage documentation through the 90-day transition, while aligning SOE processes and requirements.

Qualifications

• Associate degree in business or equivalent work experience.
• At least 2 years of customer service experience preferred.
• Transportation industry experience is a plus.
• Comfortable working with analytical data from various sources.
• Proven ability to influence without direct authority.
• Desire to create a positive experience for customers and associates.

Responsibilities

• Lead start-up project plans for multiple accounts at a time.
• Act as a liaison between Schneider support departments, sales and the customer.
• Serve as a resource for all parties during start-up through day 90 of the business.
• Understand quote-to-cash and SOE processes and requirements for all start-up activities.
• Keep documentation of all notes within the SOE pertaining to start-ups through 90-day business reviews.
• Facilitate start-up meetings based on the scope, size and complexity of the new business.
• Communicate with customers regarding Schneider procedures and transition timelines.
• Partner with internal departments to identify potential issues with new business and outline action plans.

Skills

Customer service experience

Analytical data

Influence without authority

Positive customer experience

Cross-department liaison

Onboarding coordination

Education

Associate degree in business

Job description

Location: Green Bay, WI, USA
Shift: 1st Shift
Work model: On-Site
Schedule: FULLTIME; Monday-Friday, 7:00 a.m.- 4:00 p.m.
Job overview:

Schneider is seeking a Senior Business Implementation Coordinator in Green Bay to serve as Schneiders' primary internal point of contact during the onboarding phase. The Senior Business Implementation Coordinator will work with both customers and Schneider teams to successfully implement new business and ensure all required start-up tasks are completed.

Responsibilities:

• Lead start-up project plans for multiple accounts at a time.
• Act as a liaison between Schneider support departments, sales and the customer.
• Serve as a resource for all parties during start-up through day 90 of the business.
• Understand quote-to-cash and Statement of Expectations (SOE) processes and requirements for all start-up activities.
• Keep documentation of all notes within the SOE pertaining to start-ups through 90-day business reviews.
• Facilitate start-up meetings based on the scope, size and complexity of the new business.
• Communicate with customers regarding Schneider procedures and transition timelines.
• Partner with internal departments to identify potential issues with new business and outline action plans.

Skills and qualifications:

• Associate degree in business or equivalent work experience.
• At least 2 years of customer service experience preferred.
• Transportation industry experience is a plus.
• Comfortable working with analytical data from various sources.
• Proven ability to influence without direct authority.
• Desire to create a positive experience for customers and associates.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.