Business Growth and Operations Coordinator

Entegro Health; Sioux Center (IA); On-site; USD 25,000 - 39,000; Part time

Job summary

Entegro Health seeks a part-time Business Growth and Operations Coordinator in the United States. The role blends sales support for Consultants and Affiliates with revenue-focused customer interactions and hands-on operations.

You'll manage CRM data, run retention campaigns, and assist with bottling and packaging as needed, while coordinating campaigns and tracking performance for leadership review.

Qualifications

• 2+ years in sales support, customer service, or operations in health or wellness preferred.
• Proven ability to drive revenue through outreach, upsell, and retention strategies.
• Strong analytical skills to interpret sales and operations data and act on it.
• Comfort with CRM, ticketing systems, and standard office/marketing tools.
• Excellent written and verbal communication; comfortable on phone and video calls.
• Self-directed, organized, and able to prioritize revenue-driving work in a part-time schedule.
• Bachelor's degree is a plus but not required.

Responsibilities

• Consultant and Affiliate revenue growth: design incentive programs and track performance.
• Customer revenue and retention: upsell/cross-sell, renewals, and respond to inquiries.
• Brand and market expansion: coordinate partnerships, content assets, and campaigns.
• Operations, data, and business support: maintain CRM data, analyze metrics, assist reconciliations.
• Oversee bottling and packaging operations as needed and support logistics for orders.

Skills

Sales support

CRM proficiency

Communication

Data analysis

Education

Bachelor's degree

Tools

CRM

Zendesk

E-commerce platforms

Job description

Business Growth and Operations Coordinator

About Us

At Entegro Health, we create high-quality probiotics that support optimal gut health. Our commitment to natural, clean formulations and an exceptional customer experience sets us apart. We are looking for a part-time Business Growth and Operations Coordinator who will spend the majority of their time directly driving revenue through our Consultant and Affiliate network, through our customers, and through the operational improvements that set us apart.

Position Overview

This role combines Consultant and Affiliate sales support, customer revenue capture, and hands‑on business operations into a single, execution‑focused position. More than 65% of the work is directly income‑generating: launching incentive campaigns, recruiting and activating Affiliates, converting customer service contacts into repeat and expanded orders, and identifying where sales are being lost. The remaining time keeps the engine running CRM accuracy, order fulfillment oversight, Consultant compensation support, and reporting that shows what is actually working. There is also an expectation to assist in the product bottling process.

This is an on‑site position. Schedule is within standard business hours.

Key Responsibilities

1. Consultant and Affiliate Revenue Growth (9–11 hrs/week)

• Design and execute Consultant and Affiliate sales incentive campaigns — rules, timelines, tracking, promotion, and performance reporting.
• Recruit, onboard, and activate new Affiliates, working with each one to generate a first sale quickly.
• Proactively contact and coach Consultants and Affiliates by phone, video, and follow‑up — sharing best practices, surfacing upsell and cross‑sell opportunities, and re‑engaging inactive sellers.
• Build and distribute sales enablement materials such as playbooks, one‑pagers, scripts, and short trainings that measurably improve close rates.

2. Customer Revenue and Retention (5–6 hrs/week)

• Handle customer service across phone, email, Zendesk, and social media — treating every contact as a retention and reorder opportunity, not just a ticket to close.
• Execute upsell, cross‑sell, subscription, and win‑back outreach to existing customers using approved offers and scripts.
• Monitor and engage company social media and relevant online communities to answer questions, support customers and Consultants, and protect brand reputation.

3. Brand, Partner and Market Expansion (3–4 hrs/week)

• Support influencer and partner collaborations — identifying aligned partners, coordinating product seeding, managing tracking links and codes, and reporting on results.
• Coordinate brand and marketing assets: adapt templates, organize photo/video files, manage printing, and get current materials and kits into the hands of Consultants, Affiliates, and customers.

4. Operations, Data and Business Support (3–4 hrs/week)

• Maintain accurate CRM and tracking data for Consultants, Affiliates, and customers — contact details, status, and performance metrics.
• Analyze sales, customer service, and operational data to spot revenue leaks and growth opportunities, and deliver a concise performance report to leadership.
• Support monthly financial and banking reconciliations and Consultant compensation payments and reporting.
• Oversee product shipping and order fulfillment for accuracy and on‑time delivery, and refine processes that slow down the revenue cycle.
• Assist with bottling and packaging operations, including preparing materials, filling and packaging product, moving supplies and finished product, and helping maintain an organized and compliant work area in accordance with established procedures.

Qualifications

• 2+ years in sales support, customer service, account management, marketing coordination, or business operations, health or wellness industry a plus.
• Demonstrated comfort with revenue‑facing work: outreach, follow‑up, upselling, and hitting numbers.
• Strong analytical skills; able to interpret sales and operational data and act on it.
• Proficiency with CRM, ticketing systems, e‑commerce platforms, and standard office/marketing tools.
• Excellent written and verbal communication; comfortable on the phone and on camera with Consultants and other Partners.
• Self‑directed, organized, and able to prioritize revenue‑driving work within a part‑time schedule.
• Bachelor's degree is a plus but not required.

Physical Requirements

• Ability to perform primarily sedentary office work, including prolonged periods of sitting and working at a computer.
• Ability to regularly use hands and fingers to operate a computer, telephone, and other office equipment.
• Ability to occasionally stand and walk for extended periods while assisting with bottling and packaging activities.
• Ability to regularly bend, stoop, reach, push, pull, and perform repetitive hand and arm movements.
• Ability to occasionally lift, carry, and move materials, supplies, and packaged products weighing up to 50 pounds.
• Ability to perform work requiring sufficient visual acuity