Operations Coordinator - Hybrid - 2 Days / Month in Office

Big Bold Health; Bainbridge Island (WA); Hybrid; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Flexible remote work environment

Product samples

Job summary

Big Bold Health is seeking an Operations Coordinator to support day-to-day operations across customer service, Amazon FBA, wholesale and EDI orders. The role partners with the Director of Operations and senior leadership to ensure efficient processes, strong vendor management, and proactive issue resolution.

The ideal candidate is organized, analytical and customer-service oriented, capable of managing multiple priorities and collaborating across teams in a fast-paced environment.

Qualifications

• 2+ years in operations, customer service management, or supply chain coordination
• DTC/CPG experience preferred
• Experience with order management systems such as NetSuite or Skio preferred
• Familiarity with EDI processes (e.g., SPS Commerce) preferred
• Experience with helpdesk/CRM (Gorgias preferred) and e-commerce platforms (Shopify a plus)
• Knowledge of Amazon FBA operations and vendor relationships

Responsibilities

• Own day-to-day customer service operations in Gorgias including tickets, workflows and automations
• Monitor customer service metrics and identify trends to improve experience
• Coordinate Amazon FBA inventory operations and fulfillment
• Place and track purchase orders with vendors and ensure testing per standards
• Manage wholesale and EDI order processing and onboarding of new wholesale accounts
• Track KPIs across customer service, inventory, fulfillment and wholesale functions
• Collaborate with Director of Operations on cross-functional projects and risk management

Skills

Customer service

Operations coordination

Vendor management

Inventory management

Cross-functional collaboration

Analytical thinking

Tools

NetSuite

Gorgias

Shopify

EDI platforms

Amazon Seller Central

Job description

Operations Coordinator - Hybrid, 2 Days / Month in Office on Bainbridge Island, WA

Big Bold Health

Big Bold Health is a science-driven wellness company founded in 2018 by Dr. Jeffrey Bland, widely known as the “father of functional medicine.” The company is headquartered in Seattle and operates at the intersection of nutrition, immune health, and longevity.

At its core, Big Bold Health is built on the philosophy that food can function as medicine, with a focus on improving long-term health by restoring and strengthening the body’s immune system.

Operations Coordinator

The Operations Coordinator will support the day-to-day operational functions of Big Bold Health, serving as a key point of contact for customer service, Amazon FBA, wholesale and EDI orders, vendors and inventory. They will coordinate purchase orders and quality testing, monitor operational KPIs, maintain accurate inventory and order records, identify and resolve operational issues and support process improvements and cross-functional projects. The role will work closely with the Director of Operations and senior leadership to ensure the business runs efficiently, proactively identify risks and opportunities and provide hands-on support wherever needed.

Ideal Personality

The ideal candidate is a highly organized, detail-oriented and analytical operations professional who thrives in a fast-paced, collaborative environment and is genuinely customer-service oriented. They care deeply about the customer experience and take pride in ensuring that customers, vendors and internal teams receive thoughtful, responsive support. They possess strong critical thinking, problem-solving, and communication skills, with the ability to manage multiple priorities and oversee day-to-day operational processes from order management and inventory to customer service, vendors and fulfillment. They are proactive, resourceful and comfortable identifying issues, taking ownership and finding practical solutions while working closely with cross-functional teams and senior leadership.

What You Will Be Doing

Customer Service Operations

• Own day-to-day customer service operations within Gorgias, including ticket queues, response quality, escalations, workflows, macros and automation.
• Monitor customer service metrics and identify trends, recurring issues and opportunities to improve the customer experience.
• Partner with internal teams to resolve customer issues and improve processes.

Amazon FBA and Fulfillment

• Manage Amazon FBA inventory operations, including inventory planning, shipment coordination and listing health.
• Monitor inventory levels and proactively identify potential stockouts, fulfillment issues and shipment delays.
• Coordinate with Amazon and fulfillment partners to ensure products remain available and orders are fulfilled efficiently.

Inventory, Purchasing and Vendor Operations

• Place and track purchase orders with domestic and international vendors, monitoring timelines and proactively communicating potential delays or risks.
• Coordinate product quality testing and ensure required testing is completed in accordance with Big Bold Health's quality and safety standards.
• Manage day-to-day vendor deliverables, including specifications, samples, production timelines and deliveries.
• Serve as the primary operational point of contact for vendor logistics and timelines, escalating strategic or relationship-related matters to the Director of Operations.
• Maintain accurate inventory records and reconcile NetSuite and 3PL inventory data.

Wholesale and EDI Order Management

• Serve as the primary operational contact for wholesale and retail order processing.
• Process and enter wholesale purchase orders and generate customer invoices.
• Manage EDI order operations and ensure orders are accurately processed and fulfilled.
• Support the onboarding of new wholesale accounts and maintain accurate customer and account records.

Operational Reporting and Process Improvement

• Track and report key operational KPIs across customer service, inventory, fulfillment and wholesale functions.
• Monitor operational performance and identify trends, inefficiencies and opportunities for improvement.
• Proactively identify operational risks, including stockouts, vendor delays, system issues and order discrepancies and recommend solutions.
• Support inventory forecasting and reorder planning by maintaining accurate day-to-day data and projections.

Cross-Functional Operations and Projects

• Partner closely with the Director of Operations and cross-functional teams to support day-to-day business operations and strategic initiatives.
• Provide regular updates on customer service, inventory, vendors, fulfillment and wholesale operations.
• Support operational projects such as systems integrations, vendor transitions, packaging initiatives and process improvements.
• Provide general operational support to the Big Bold Health team and senior executive leadership as needed.

What It Takes / Requirements

• 2+ years of experience in operations, customer service management, or supply chain / vendor coordination
• DTC and / or CPG experience highly preferred
• Experience with order / subscription management systems such as NetSuite or Skio preferred
• Familiarity with EDI processes and platforms (e.g., SPS Commerce, Celigo) preferred
• Experience with helpdesk / CRM platforms (Gorgias preferred) and e-commerce platforms (Shopify a plus)
• Working knowledge of Amazon Seller Central / FBA operations
• Proven experience managing purchase order processing, invoicing and vendor relationships
• Curiosity and passion for health, wellness and longevity
• Excellent organizational skills, with the ability to manage multiple workstreams simultaneously
• Strong verbal and written communication and collaboration skills, with the ability to work cross-functionally and contribute to a mission-driven, high-integrity brand

Big Bold Health offers a competitive compensation and benefits package. The base rate for this role is $31.25 to $33.65 per hour. Final compensation will be determined based on relevant experience, skills, education and overall qualifications.

Benefits

• 100% employer paid premium health insurance for employees. 50% paid coverage for dependents
• 21 days of Paid Time Off
• 401(k) with Company Match
• Flexible remote work environment
• Complimentary Big Bold Health products
• Access to influential doctors within the health and wellness space
• Professional Development Opportunities

Big Bold Health's Website

Big Bold Health is an Equal Opportunity Employer