Business Floater Guest Services Agent

Compass Group USA; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA is seeking a Business Floater Guest Services Agent to provide warm, professional reception for clients, visitors, executives and staff across multiple venues, including trading floor desks and conference centers.

The role is highly flexible, with coverage across assignments based on daily needs. Strong hospitality background and quick learning of site procedures are essential for success in this position.

Qualifications

• The ideal candidate will have a genuine sense of hospitality and strong reception services experience.
• Ability to adapt quickly to different assignments and locations within the business.
• Comfort with coordinating reservations and supporting events as needed.

Responsibilities

• Provide reception and hospitality coverage across multiple business areas and locations.
• Support during planned time off, sick callouts, and peak periods.
• Adapt to different assignments and changing service expectations.

Skills

Reception skills

Hospitality experience

Customer service

Job description

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Business Floater Guest Services Agent

Position Title:Business Floater Guest Services Agent

Pay 5

Other Forms of Compensation:

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Business Floater Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, visitors, executives and staff members at all times. This highly flexible position provides coverage across various areas of the business, including trading floor reception desks, conference centers, and other hospitality service locations. The Business Floater must be adaptable and comfortable transitioning between assignments based on daily operational needs, employee absences, special events, and changes in business volume. The position also requires flexibility with scheduled hours, as start and end times may vary depending on where coverage is required. The ideal candidate will have a genuine sense of hospitality, strong reception services experience, and the ability to quickly learn the needs and procedures of each assigned location.

Essential Duties and Responsibilities:

• Provide reception and hospitality coverage across multiple business areas, including; trading floor reception desks, conference centers, client centers, lobbies and other designated locations.
• Provide support during planned time off, sick callouts, special events, peak business periods, and other coverage gaps.
• Adapt quickly to different assignments, responsibilities, service expectations, and business environments.
• Maintain flexibility with scheduled hours and work locations to support changing operational and coverage needs.
• Fulfill phone, email and in-person requests for conference space utilizing the reservation system (EMS), assisting with reservations of more complex meetings (catering, video conference, data collaboration, etc.).

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group