Assistant Guest Services Manager

Compass Group USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA in New York seeks an Assistant Guest Services Manager to support a large financial establishment's reception team and deliver exceptional guest service.

Reporting to the Guest Services Manager, you will recruit, train, and develop staff, lead by example, and ensure standards are met through audits and timely reporting. The role emphasizes leadership, service excellence, and teamwork.

Qualifications

• Minimum 2 years experience of managing reception teams.
• A genuine sense of providing 5-star service to both internal and external clients.
• Excellent oral and written communication skills.

Responsibilities

• Lead and mentor the Reception Team to deliver Platinum Service in every interaction.
• Develop training materials to support the Reception Services Team and maintain guides and procedures.
• Set goals with the Guest Services Manager for the Front of House Team annually.
• Complete regular audits and reports to ensure standards are met.

Skills

Reception management

Guest service excellence

Team leadership

Communication skills

Job description

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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Reporting to the Guest Services Manager, this is a working assistant manager position which supports a team of receptionists to deliver a high level of customer service at a large financial establishment. The Assistant Guest Services Manager will assist in the recruitment, training, and development of the Reception Team supporting the Guest Services Manager and Front of House Managers. The Guest Services Deputy will lead by example and display an energetic, friendly, and approachable demeanor alway

Essential Duties and Responsibilities:

• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved:
  • Recruit, train and mentor staff to deliver Platinum Service in every guest interaction.
  • Adjust and make recommendations to processes when areas are not meeting standards.
  • Ensure staff are engaged and involved in individual and team building programs.
• Assist with the development of training materials to best support the success of the Reception Services Team and consistently revisit guides, manuals and training procedures.
• Develop goals and objectives with Guest Services Manager for the Front of House Reception Team annually.
• Complete monthly internal audits on guest service functions to ensure client specific standards are being met.
• Complete all daily, weekly or monthly reports and submits on a timely basis.
• Provide support to ensure the Standard Operating Procedures display current information.

Qualifications:

• Minimum 2 years’ experience of managing reception teams.
• A genuine sense of providing 5-star service to both the internal and external clients with the delivery of the reception services.
• Excellent oral and written communication skills.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group