Guest Experience Ambassador Accenture

Compass Group USA; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and a member of Compass Group USA, is seeking a Front Desk Associate to assist visiting and local customers with routine service requests in a corporate hospitality setting.

You will greet visitors, answer phones, take messages, coordinate on-floor conference room activities, and serve as a Hospitality Services resource while upholding client procedures and upholding the company culture.

Qualifications

• A high school graduate, with some college preferred.
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment.
• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously.
• Comfortable interacting with visitors in a public environment.
• Basic computer skills and knowledge of office technology / equipment.

Responsibilities

• Greets both expected and unexpected visitors according to established procedures
• Answers telephones in a friendly, professional manner
• Takes messages with accuracy and appropriately handles or refers questions and requests
• Handles on-floor conference room activities
• Acts as an overall Hospitality Services resource to guests, visitors, and employees
• Has a thorough understanding of the client's emergency procedures is prepared to carry out designated tasks
• Exemplifies an understanding of the client's company culture
• Performs other duties as assigned

Skills

Customer service

Education

High school diploma

Some college

Job description

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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

This individual will be expected to maintain a professional, polite and considerate manner as they support visiting and local customers with both routine and general service requests.

Key Responsibilities:

• Greets both expected and unexpected visitors according to established procedures
• Answers telephones in a friendly, professional manner
• Takes messages with accuracy and appropriately handles or refers questions and requests
• Handles on-floor conference room activities
• Acts as an overall Hospitality Services resource to guests, visitors, and employees
• Has a thorough understanding of the client's emergency procedures is prepared to carry out designated tasks
• Exemplifies an understanding of the client's company culture
• Performs other duties as assigned

Qualifications:

• A high school graduate, with some college preferred
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment
• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
• Comfortable interacting with visitors in a public environment
• Basic computer skills and knowledge of office technology / equipment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We'll consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group