GUEST SERVICES AMBASSADOR

Compass Group USA; Town of Mount Pleasant (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, is seeking a Guest Services Ambassador to create a warm, professional front desk environment for clients, executives and staff. The role requires open availability including days, evenings and weekends, with a 40-hour work week.

You will greet guests, guide them to meetings, manage access badges, coordinate space reservations, and uphold top-tier service standards across all interactions.

Qualifications

• A genuine sense of hospitality with commitment to Platinum Service standards in all aspects of the GSA role.
• Ability to work under pressure, prioritize tasks and juggle multiple visitors in a public environment.
• Excellent listening and oral communication skills.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors and direct them to appointments with a welcoming demeanor.
• Assist in space reservations using an online tool and escort guests throughout the office.
• Coordinate and communicate effectively with peers and other departments, maintaining accuracy and attention to detail.

Skills

Hospitality

Customer service

Reception experience

Communication skills

Punctuality

Job description

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× Earlier pay, easier saving. Even is the money app that makes it happen. A new benefit for all Frontline Associates.

GUEST SERVICES AMBASSADOR

Salary:$23 - $24 / hour

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Guest Service Ambassador (GSA)is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Open availability is required; work hours will include days, evenings and weekends as business requires. 40 hour work week.

Key Responsibilities:

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
• Assist in making space reservations using an online tool and escorting guests throughout the office
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
• Coordinate luggage drop-off and pick-up
• Manage the access badge process for employees and visitors according to client standards
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
• Coordinate and arrange basic office equipment repairs and maintenance
• Carry out instructions for security, fire, health and safety guidelines
• Provide first-line support for basic office technology
• General administrative support
• Interface with vendors to provide seamless customer support
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires

Preferred Qualifications:

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Rapport a specialized division of FLIK Hospitality Group