Operations Experience Ambassador

Compass Group USA; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, through its Rapport division, seeks an Operations Experience Ambassador in Austin, TX. The role focuses on creating a warm, professional atmosphere for clients, executives, and staff, delivering top-tier service, and maintaining a smoothly run space.

Responsibilities include greeting visitors, supporting the reception, and fostering a collaborative office culture while ensuring cleanliness and readiness of common areas.

Qualifications

• High school diploma or equivalent.
• 2-3 years in client service/reception in hospitality or corporate environment.
• Strong communication and organizational skills.

Responsibilities

• Provide high-level internal and external customer support.
• Support the reception desk and greet employees and visitors with a smile.
• Foster a collaborative environment through events and introductions.
• Be knowledgeable about the office, building, transportation, and local amenities.
• Ensure cleanliness of all office spaces including reception, open areas, and conference rooms.
• Restock and order office and pantry supplies.

Skills

Customer service

Reception duties

Communication

Basic computer skills

Education

High school diploma

Tools

Office software

Job description

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Operations Experience Ambassador

Pay 7

Other Forms of Compensation:

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Operations Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.

Key Responsibilities:

• Provide high-level internal and external customer support.
• Support the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction.
• Assist with creating a collaborative environment amongst team through events and personal introductions.


• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.


• Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and kitchen.


• Responsible for the restocking and ordering of the office and pantry supplies

Qualifications:

• A high school graduate, with some college preferred


• Two to three years' experience in a client service / reception position within a hospitality or corporate environment


• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously


• Comfortable interacting with visitors in a public environment


• Basic computer skills and knowledge of office technology / equipment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Paid Time Off


• Holiday Time Off (varies by site/state)


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)


• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group