Operations Experience Ambassador

Compass Group USA; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Rapport division seeks an Operations Experience Ambassador to support office operations, welcome clients and staff, and coordinate meetings and events in the Seattle area. The role emphasizes hospitality, multitasking, and teamwork in a dynamic environment.

You'll work with a diverse team, manage catering orders, setup teardown, and maintain a welcoming atmosphere across conference rooms and break areas. Benefits listed.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 1–3 years of hospitality experience.
• Proficient with Word, Excel, PowerPoint, Access and Outlook.
• Ability to multitask in a fast-paced environment with high event volume.
• Professional demeanor when collaborating with peers from other departments.

Responsibilities

• Provide personalized internal and external customer support with elevated hospitality.
• Interact with employees and visitors in a warm, approachable manner.
• Coordinate meeting and event activities, including catering orders and logistics.
• Set up and teardown meeting rooms and manage office equipment.
• Use internal platforms to announce upcoming events and highlight past ones.
• Conduct daily walkthroughs to maintain office organization and cleanliness.
• Restock and maintain supplies in meeting rooms and break areas.

Skills

Multitasking

Customer service

Education

High School Diploma / GED

Associates degree in hospitality management, communications or related field

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

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Operations Experience Ambassador

Pay 6

Other Forms of Compensation:

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Operations Experience Ambassador supports several different aspects of office operations while maintaining a welcoming and professional atmosphere for all clients, executives, and staff members. This role will include a variety of individual and team responsibilities throughout the office workspaces, conference rooms, kitchen/break areas, and reception.

Key Responsibilities:

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local workplace standards.
• Interact with employees and visitors in a warm and welcoming manner, making yourself approachable for questions and requests.
• A focus on meeting & event coordination within the office, including planning activities, working with organizers, placing catering orders, and other logistics.
• Work independently and with a team to set up and teardown meeting rooms, catering orders, and office equipment.
• Utilize internal engagement platforms to announce upcoming and highlight past office events.
• Conduct daily walkthroughs to maintain office organization and cleanliness, including resetting workplaces and meeting rooms, loading/unloading dishwashers, and beverage machine upkeep.
• Restock, organize, and maintain supplies in meeting rooms, kitchen/break areas, wellness rooms, and other areas.

Qualifications:

• High School Diploma /GED required, Associates degree in hospitality management, communications or other related field is preferred
• Minimum of 1-3 years of experience in hospitality industry
• Proficient skills in Word, Excel, PowerPoint, Access, and Outlook
• Ability to multi-task; managing multiple projects and work assignment
• Ability to handle last-minute changes in a fast-paced environment with a high volume of events
• Tact in working with professional peers from other departments and all subordinates

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group