Business Development Service Associate

BOWSER PONTIAC INC; Monroeville (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Bowser Automotive seeks a Service Business Development Center Associate to support the Bowser Automotive Service departments. The role is part of the initial contact team for customers looking to schedule service for repairs, maintenance, and inspections.

You will handle email and phone inquiries to book appointments, perform follow-up outreach, and collaborate with the Sales BDC staff. Training, reporting, and strong customer rapport are emphasized to meet QA metrics.

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Ability to type 30 wpm+.
• Telesales experience preferred.
• Strong multitasking in a fast-paced environment.
• Capable of building rapport with customers over phone and email.

Responsibilities

• Receive inbound calls and internet inquiries to schedule service appointments.
• Place outbound follow-up calls and emails regarding service experience.
• Remind customers of upcoming inspections and routine maintenance.
• Participate in Service BDC outreach campaigns.
• Attend training to understand automotive repair and service activities.
• Collaborate with Sales BDC staff.
• Complete daily reporting and documentation as required.
• Maintain rapport and communication with service department staff.
• Answer questions about vehicle service appointments.
• Meet QA requirements and performance metrics.
• Follow Bowser policies and safety procedures.

Skills

Interpersonal skills

Written communication

Oral communication

Listening skills

Telesales experience

Typing speed

Teamwork

Job description

Bowser Automotive is seeking a Service Business Development Center Associate to support the Bowser Automotive Service departments. The Service Business Development Associate's role will be part of the initial contact team for customers interested in scheduling service in one of our service departments. Associates will be responsible for assisting customers via email as well as over the phone, to schedule appointments to have their vehicles repaired, maintained and/or inspected.

Essential Duties and Responsibilities:

• Receive inbound calls and internet inquiries to schedule customers for service appointments.
• Place outbound follow-up calls to customers regarding their service experience.
• Place calls/send email notifications to remind customers of upcoming inspections and routine maintenance for their vehicles.
• Participate as an essential member of the Service BDC outreach campaigns.
• Attend training to gain a basic understanding of general automotive repair and activities associated with the service department.
• Work collaboratively with the Sales BDC staff.
• Complete daily reporting/documentation as shift requires.
• Maintain rapport and high level communication with service department (manager, advisors, technicians, etc.).
• Answer questions about vehicle service appointments.
• Meet Quality Assurance Requirements and other key performance metrics.
• Follow Bowser policies and procedures including all safety policies.

Specific Knowledge, Skills and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns in order to schedule the appropriate time for vehicle service.
• Strong work ethic and self-starter; able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to work as part of a team as well as independently.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online.
• Ability to learn and navigate new software quickly
• Ability to type 30 wpm+
• Telesales experience preferred.

Physical Requirements:

• Sitting at a computer a minimum of 8 hours per work day.
• Ability to lift no more than 20 lbs. at a time.