Automotive Service Scheduling & Outreach Specialist

Bowser Automotive Inc; Monroeville (Allegheny County); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Bowser Automotive seeks a Service Business Development Center Associate to support our Service departments. The role is part of the initial contact team for customers seeking service appointments, handling email and phone inquiries to schedule repairs, maintenance, and inspections.

You will work with the Service BDC and Sales BDC teams, perform daily reporting, and maintain clear communication with service advisors, managers, and technicians.

Qualifikationen

• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions to schedule service.
• Strong work ethic and ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and navigate new software quickly.
• Telesales experience preferred.
• Typing 30 wpm+.

Aufgaben

• Receive inbound calls and internet inquiries to schedule customers for service appointments.
• Place outbound follow-up calls to customers regarding their service experience.
• Send email notifications to remind customers of upcoming inspections and routine maintenance.
• Participate as an essential member of the Service BDC outreach campaigns.
• Attend training to understand general automotive repair and service department activities.
• Work collaboratively with the Sales BDC staff.
• Complete daily reporting/documentation as shift requires.
• Maintain rapport and high-level communication with service department staff.
• Answer questions about vehicle service appointments.
• Meet Quality Assurance requirements and other KPIs.
• Follow Bowser policies and safety policies.

Kenntnisse

Interpersonal communication

Written communication

Oral communication

Active listening

Telesales experience

Typing 30 wpm

Jobbeschreibung

Bowser Automotive seeks a Service Business Development Center Associate to support our Service departments. The role is part of the initial contact team for customers seeking service appointments, handling email and phone inquiries to schedule repairs, maintenance, and inspections.

You will work with the Service BDC and Sales BDC teams, perform daily reporting, and maintain clear communication with service advisors, managers, and technicians.