Service Advisor - Bowser Automotive

Bowser Automotive Inc; Pleasant Hills (PA); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Résumé du poste

Bowser Automotive Inc. is hiring a Service Advisor to bridge customers and service technicians, ensuring a seamless experience from check-in to vehicle delivery. You’ll document concerns, walk-arounds, estimates, and updates while coordinating with technicians and handling payments and warranties.

We value strong communication, relationship-building, and a professional appearance. ASE certification is a plus, and experience in automotive dealerships or independent repair facilities is preferred.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Service Advisor or in an automotive dealership or independent repair facility preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Responsabilités

• Welcome customers and document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles to verify concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) with outstanding service.
• Follow Bowser Automotive safety policies and procedures.

Connaissances

Customer service

Relationship-building

Verbal communication

Written communication

Formation

High school diploma or equivalent

Outils

ASE certification

Description du poste

Join the Bowser Automotive Team! Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment? Bowser Automotive is looking for a customer-focused Service Advisor to serve as the connection between our customers and service technicians. In this role, you\'ll help ensure every customer receives a seamless service experience from check-in to vehicle delivery.

If you have excellent communication skills, enjoy building relationships, and thrive in a team-oriented environment, we\'d love to hear from you.

What You\'ll Do

• Welcome customers and accurately document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates as needed.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles when necessary to verify customer concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
• Follow all Bowser Automotive safety policies and procedures.

What We\'re Looking For

• High school diploma or equivalent.
• Previous experience as a Service Advisor or in an automotive dealership or independent repair facility preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• ASE certification is a plus.
• Professional appearance and positive attitude.
• Valid driver\'s license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Why Join Bowser Automotive?

At Bowser Automotive, we\'re committed to providing an exceptional experience for both our customers and our employees. We offer a supportive team environment, opportunities for professional growth, and a workplace where your contributions are valued.

Benefits Include

• Competitive compensation
• Medical, dental, and vision insurance
• Company-paid life insurance
• Supplemental life and short-term disability insurance
• Paid time off
• 401(k) with company match
• Career growth and advancement opportunities

If you\'re ready to build a rewarding career with a company that values teamwork, customer service, and professional development, we\'d love to meet you.