Business Development Representative, Hybrid BDR/Receptionist

Jobtailor; Youngstown (OH); On-site; USD 19,286 - 27,552; Full time

Job summary

Jobtailor in Youngstown, OH is seeking a friendly, professional receptionist to welcome guests, answer calls, schedule appointments, and coordinate with multiple departments.

You will support the sales team, manage CRM records, and handle basic admin tasks while maintaining a clean, inviting reception area.

The ideal candidate has a high school diploma, strong communication, reliability, and the ability to multitask in a fast-paced dealership environment.

Qualifications

• Prior customer service or front desk experience preferred.
• Excellent verbal and written communication.
• Friendly, outgoing personality.
• Organizational and multitasking abilities.
• Reliable attendance and punctuality.
• Ability to learn dealership software quickly.

Responsibilities

• Respond promptly to inquiries via internet and phone.
• Contact customers by phone, text, and email to schedule appointments.
• Follow up with sales leads and previous customers.
• Maintain accurate customer information in CRM.
• Confirm appointments and assist in showroom traffic.
• Support sales team with lead management and customer communication.
• Greet customers as they enter the dealership.
• Answer and direct incoming phone calls professionally.
• Assist with basic administrative tasks and paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service to every guest.
• Coordinate with multiple departments to ensure a smooth customer experience.

Skills

Strong communication

Professional appearance

Multitasking

Team player

Reliability/punctuality

Education

High school diploma or equivalent

Tools

Dealership Software

CRM Software

Computer Proficiency

Job description

• Respond promptly to incoming internet and phone inquiries.
• Contact customers via phone, text, and email to schedule appointments.
• Follow up with sales leads and previous customers.
• Maintain accurate customer information in the CRM.
• Confirm appointments and assist in generating showroom traffic.
• Support the sales team with lead management and customer communication.
• Greet customers as they enter the dealership.
• Answer and direct incoming phone calls professionally.
• Assist with basic administrative tasks and paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service to every guest.
• Coordinate with multiple departments to ensure a smooth customer experience.

Requirements

• Previous customer service, receptionist, call centre, or BDC experience preferred.
• Strong communication skills, both verbal and written.
• Friendly, outgoing personality with a professional appearance.
• Excellent organisational and multitasking abilities.
• Comfortable using computers and learning dealership software.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• High school diploma or equivalent.

Core Competencies

Demonstrates exceptional customer service skills, effective communication, and strong organisational abilities to enhance customer experiences and support sales operations. Proficient in managing customer inquiries and maintaining accurate records in a CRM system.

Highest-signal resume keywords

• Customer Service Experience
• Strong Communication Skills
• Organisational Abilities
• CRM Management
• Appointment Scheduling

ATS Optimization Keywords

Soft Skills

• Friendly Personality
• Outgoing Attitude
• Multitasking Abilities
• Professional Appearance
• Team Collaboration

Industry Keywords

• Receptionist Experience
• Call Centre Experience
• BDC Experience
• Sales Support
• Customer Communication

Tools & Technologies

• Dealership Software
• Computer Proficiency