Business Development Representative

Marco, Inc.; Sioux Falls, Northern (SD, KY); Hybrid; USD 58,000 - 90,000; Full time

Job summary

Marco Technologies in Sioux Falls, SD, is seeking a Business Development Representative to build new business pipelines and drive adoption of Copy/Print solutions. The role blends proactive prospecting, lead qualification, appointment setting, and client relationship management to accelerate growth and ensure high customer satisfaction.

Key duties include engaging prospects via calls and emails, qualifying leads, and collaborating with Sales on strategy and campaigns.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Experience in business development, inside sales, or tech-related customer engagement preferred.
• Experience with Salesforce or similar CRM platforms preferred.
• Familiarity with print infrastructure or technology buying cycles preferred.
• Valid driver’s license and personal insurance for client visits.

Responsibilities

• Proactively engage prospects through outbound calls, emails, and digital outreach using Salesforce CRM.
• Qualify sales prospects, produce quality leads, and schedule discovery meetings for Sales Representatives.
• Develop and maintain knowledge of Marco’s products, services, and industry trends.
• Collaborate with sales on account strategy, demand generation, and outreach campaigns.
• Uncover business challenges and solution needs related to Copy/Print solutions.
• Drive customer satisfaction by ensuring value-added solutions and handling corrective action.
• Identify upsell opportunities and service renewals with existing clients.
• Participate in vendor and product training, demos, and events.
• Maintain accurate CRM data and comply with documentation procedures.
• Meet or exceed KPIs for outbound activity, contact rates, meetings, pipeline, and satisfaction.

Skills

MS Office proficiency

Verbal and written communication

Discovery and analytics

Organization and independence

Team collaboration

Prospecting to prospects and clients

Education

Associate’s degree or equivalent

Tools

Salesforce

Job description

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Location Type

Hybrid

Job Description

The Business Development Representative is responsible for building new business pipeline and driving adoption of Marco’s Copy/Print solutions. This role combines proactive prospecting, lead qualification, appointment setting, and client relationship management to accelerate growth and ensure high customer satisfaction.
ESSENTIAL FUNCTIONS:

• Proactively engage prospects through outbound calls, emails, and digital outreach using Salesforce CRM.
• Qualify sales prospects, produce quality leads, and schedule discovery meetings for Sales Representatives.
• Develop and maintain in-depth knowledge of Marco’s products, services, industry trends, competitors, and clients.
• Collaborate with sales representatives and leaders on account strategy, demand generation, and outreach campaigns.
• Uncover business challenges and solution needs related to Copy/Print solutions.
• Drive customer satisfaction by ensuring clients receive value-added solutions and supporting corrective action processes.
• Identify and drive product expansion, upsell opportunities, and service renewals with existing clients.
• Participate in vendor and product training, demos, and events to stay proficient in offerings.
• Maintain accurate CRM data and comply with documentation and administrative procedures.
• Meet or exceed KPIs for outbound activity, contact rates, meetings scheduled, pipeline creation, and customer satisfaction.

QUALIFICATIONS:

• Associate’s degree or equivalent combination of education and experience.
• Experience in business development, inside sales, or tech-related customer engagement preferred.
• Experience with Salesforce or similar CRM platforms preferred..
• Familiarity with print infrastructure or technology buying cycles preferred.
• Valid driver’s license and personal insurance (for occasional client visits).

REQUIRED SKILLS:

• Proficiency with MS Office applications (Outlook, Excel).
• Excellent verbal and written communication skills.
• Strong discovery, reasoning, and analytical skills.
• Highly organized, self-starter, and able to work independently.
• Team-oriented, collaborative, and solutions-focused mindset.
• Ability to interact professionally with prospects and clients from diverse industries and backgrounds.

Pay Range: $58,301 - $90,367 annually

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

About Marco Technologies

We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot. Join our growing team. You won’t regret it.

EEO Statement

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Locations

$58,301 - $90,367 annually

Compensation Statement

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

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