Business Development Representative

Basement Kings USA; Durham (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Basement Kings USA in Durham, NC is seeking a motivated Business Development Representative to join our growing residential services team. Working Monday through Friday, 8:00 AM to 6:00 PM, you’ll turn warm leads and outbound inquiries into qualified appointments, helping drive revenue with a base salary plus commission.

You’ll manage inbound leads from phone, email, chat, form fills, and other marketing sources, follow up consistently, coordinate with field crews, and track KPI performance to

Qualifications

• 1+ year of customer service, dispatch, or outbound calling experience.
• Clear, confident communication and strong people skills.
• Organized, detail-oriented, and comfortable juggling calls, follow-ups, and calendars.
• Experience with ServiceTitan, RingCentral, Microsoft Office, or similar systems.
• Home services, construction, or trades experience is preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle inbound leads from phone, email, chat, form fills, and other marketing sources.
• Proactively follow up by phone, email, and text to book consultations and service appointments.
• Track call results, conversions, and other KPIs.
• Help coordinate sales technician schedules, routes, and real-time changes.
• Keep customers and field crews informed and help jobs move smoothly through ServiceTitan.

Skills

Customer service

Outbound calling

Communication

Organization

Bilingual English/Spanish

ServiceTitan experience

CRM familiarity

Tools

ServiceTitan

RingCentral

Microsoft Office

Job description

Durham, NC | Monday-Friday, 8:00 AM-6:00 PM | $30,000 base salary plus commission

Do you love helping a business grow? Are you confident on the phone, motivated by results, and comfortable following up with warm leads as well as making cold calls to generate new opportunities? Do you enjoy the construction or home-services industry? We want to hear from you!

We're looking for a driven Business Development Representative who loves connecting with people and turning conversations into opportunities. You'll work with a mix of warm leads and outbound calling, following up with potential customers and helping turn interest into scheduled appointments.

What You’ll Do

• Handle inbound leads from phone, email, chat, form fills, and other marketing sources
• Proactively follow up by phone, email, and text to book consultations and service appointments
• Track call results, conversions, and other KPIs
• Help coordinate sales technician schedules, routes, and real-time changes
• Keep customers and field crews informed and help jobs move smoothly through ServiceTitan

What We’re Looking For

• 1+ year of customer service, dispatch, or outbound calling experience
• Clear, confident communication and strong people skills
• Organized, detail-oriented, and comfortable juggling calls, follow-ups, and calendars
• Experience with ServiceTitan, RingCentral, Microsoft Office, or similar systems
• Home services, construction, or trades experience is preferred
• Bilingual English/Spanish is a plus

Reports To: Director of Revenue Operations

If you enjoy talking to people, following up, hitting goals, and being part of a growing residential services business,

Equal Opportunity Employer

We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal or state law.