Sales Development & Project Coordination Specialist

JD Service Now; Durham, Northern (NC, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

75K+ earning potential

Medical coverage 85%

Dental/vision/life fully covered

401(k) match

Paid holidays & PTO

Set weekly schedule

Phone & laptop provided

Training & career development

Job summary

JD Service Now in Durham, NC is seeking a Sales Development Coordinator who can connect data, customers, technicians and Project Managers, blending sales development with project coordination to mine opportunities and help turn them into wins.

Analyze calls, history, system information, and service tickets to uncover opportunities; coordinate with technicians and PMs; engage 60–100 customers daily via phone, email, and text; grow memberships with empathy and urgency.

Qualifications

• Experience in phone-based sales.
• Strong data analysis and reporting skills.
• Ability to manage multiple channels and stakeholders.
• Comfort with varying sales cycles and re-engagement of leads.

Responsibilities

• Analyze upcoming calls, customer history, system information, technician findings, aged opportunities, and service tickets to uncover sales opportunities.
• Match customers with the right technician and Project Manager based on needs and best opportunity to earn the work.
• Connect with 60-100 customers per day via phone, email, and text.
• Identify opportunities and grow Memberships using empathy, urgency, and trust-building.
• Re-engage unsold leads and recover missed opportunities.
• Support Project Managers with closing and follow-up conversations.
• Handle cancellations professionally and with care.
• Manage financing and payment collection for closed deals.
• Keep customer activity organized and documented in ServiceTitan CRM.

Skills

Analytical

Self-motivated

Competitive

People-focused

Tech-savvy

Financing concepts

Phone-based sales

Data & strategy

Tools

ServiceTitan CRM

Job description

Description

At JD Service Now, great results happen when the right people are in the right place at the right time.

We’re a growing residential HVAC, plumbing, and electrical company looking for a Sales Development Coordinator who can connect the dots between data, customers, technicians, and Project Managers; combining sales development with project coordination to mine opportunities and help turn them into wins.

What’s in It for You?

• $75K+ earning potential
• 85% coverage of medical insurance
• 100% coverage of dental, vision, and life insurance
• Company-matched 401(k)
• 8 Paid holidays and accrued PTO
• Set weekly schedule with predictable hours
• Company-provided phone and laptop
• Ongoing training and career development

What You’ll Do

• Analyze upcoming calls, customer history, system information, technician findings, aged opportunities, and service tickets to uncover sales opportunities.
• Match customers with the right technician and Project Manager based on their needs and the best opportunity to earn the work.
• Connect with 60–100 customers per day via phone, email, and text.
• Identify opportunities and grow Memberships using empathy, urgency, and trust-building.
• Re-engage unsold leads and recover missed opportunities.
• Support Project Managers with closing and follow-up conversations.
• Handle cancellations professionally and with care.
• Manage financing and payment collection for your closed deals.
• Keep customer activity organized and documented in ServiceTitan CRM.
• Typical office hours are Monday through Friday, 7:00 AM to 4:00 PM. Responsibilities may extend beyond normal office hours as customer and business needs require.

What Winning Looks Like

• Mine and coordinate 40+ sales calls for technicians per week.
• Achieve 100+ new Membership growth per month.
• Contact all unsold leads within 24 hours, with multiple attempts across multiple days and channels.
• Build a growing pipeline and stronger customer relationships every week.
• Identify opportunities others might miss and put the right people in the best position to earn the work.

Who You Are

• Analytical & strategic: You can spot opportunities in data and make smart decisions.
• Self-motivated & accountable: You bring your own drive and take ownership of your results.
• Competitive & fearless: You want to win, stand on value, and are comfortable hearing “no.”
• People-focused: You communicate well, build trust, and understand the homeowner behind every number.
• Tech-savvy and mechanically inclined.
• Familiar with basic financing concepts.
• Experienced in phone-based sales; high-dial experience is a plus.
• Someone who enjoys data, strategy, sales, and problem-solving.

This role isn’t traditional dispatching or project coordination or waiting for opportunities to happen. It’s about creating them and putting the right people in the right place to win the work.