Business Development Representative

Newbury Franklin Industrials; Buffalo (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

USA Industrials in Buffalo, NY seeks a Business Development Representative (BDR) to drive revenue growth by building customer relationships, identifying sales opportunities, and delivering solutions that meet customer needs. You will manage quotations, support new and existing accounts, and collaborate with internal teams to win business.

The role offers pipeline development from individuals to multinational customers, with training on products and systems, plus a commission-eligible pay

Qualifications

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 2–3 years of work experience in Sales, Customer Service, or Purchasing.
• Strong understanding of sales operations and systems.

Responsibilities

• Engage with customers via email, phone, in-person meetings, and conference calls to develop relationships and drive sales opportunities.
• Prepare and follow up on quotations in a clear, accurate, and timely manner to convert opportunities into orders.
• Identify customer needs and recommend appropriate products or alternative solutions.
• Proactively identify opportunities to grow existing accounts through cross-selling and upselling.
• Support new customer acquisition through outbound prospecting and lead follow-up.
• Partner with internal operations and warehouse teams to ensure customer expectations are met.
• Maintain ownership of customer opportunities from Lead to Customer status.
• Utilize CRM, Excel, and ERP systems to manage customer interactions, track opportunities, and maintain accurate account data.
• Monitor open quotes and customer activity to drive order conversion and revenue growth.
• Collaborate with leadership to improve sales processes, tools, and customer engagement strategies.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Learning agility

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Business Development Representative (BDR)

Salary: 68K-75K + commission eligible

Job Summary

The Business Development Representative (BDR) plays a critical role in driving revenue growth by developing customer relationships, identifying sales opportunities, and delivering solutions that meet customer needs. Through proactive customer engagement, quotation management, and collaboration with internal teams, this role supports both new business development and the expansion of existing customer accounts.

This position offers a unique opportunity to build a sales pipeline ranging from individuals to multinational corporations. Additionally, the BDR will learn technical and product knowledge, which will be key to winning business. The BDR works closely with customers and internal operations while uncovering opportunities to increase sales and strengthen long-term partnerships.

Job Responsibilities

• Engage with customers via email, phone, in-person meetings, and conference calls to develop relationships and drive sales opportunities.
• Prepare and follow up on quotations in a clear, accurate, and timely manner to convert opportunities into orders.
• Identify customer needs and recommend appropriate products or alternative solutions.
• Proactively identify opportunities to grow existing accounts through cross-selling and upselling.
• Support new customer acquisition through outbound prospecting and lead follow-up.
• Partner with internal operations and warehouse teams to ensure customer expectations are met.
• Maintain ownership of customer opportunities from Lead to Customer status.
• Utilize CRM, Excel, and ERP systems to manage customer interactions, track opportunities, and maintain accurate account data.
• Monitor open quotes and customer activity to drive order conversion and revenue growth.
• Collaborate with leadership to improve sales processes, tools, and customer engagement strategies.

Qualifications and Skills

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 2-3 years of work experience, ideally within a Sales, Customer Service, or Purchasing Organization.
• Strong understanding of sales operations and systems.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly learn and adapt to new software systems including Customer Service platforms, ERP, Warehouse Management, and Business Intelligence tools.

Benefits Include:

• 401(k) with employer match
• Medical, dental, vision, short-term and long-term disability, and life insurance benefits
• Paid time off
• Performance-based annual bonus

About us:

USA Industrials is a leader in the industrial manufacturing and distribution industry. We are positioned for substantial growth with a focus on expanding our manufacturing capabilities and product assortment coupled with a heavy focus on data management, digital marketing, and systems infrastructure. We are constantly seeking to improve processes using technology and empower our team members to propose new technologies and solutions. Our team consists of highly motivated individuals looking to make a direct impact on the company’s growth and execution of our long-term strategy.

USA Industrials and its parent company, Newbury Franklin Industrials aim to grow both organically and through acquiring other industrial companies. Our family of companies has a presence throughout the US.