Service Department BDC Representative

Cutrubus Wasatch Front Kia; Riverdale (UT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

401k

Medical & Dental Benefits

Paid Training & Growth

Job summary

Wasatch Front Kia is looking for a Service Department BDC Representative who is organized, friendly, and passionate about delivering exceptional customer experiences.

You will handle calls, texts, and emails to schedule service appointments and ensure customers are informed.

Qualifications

• 18 years or older and authorized to work in the U.S.
• High School Diploma or equivalent
• BDC/call center or dealership experience preferred
• Proficient with CRM and scheduling tools (Dealertrack and/or Xtime)
• Typing 40–60 WPM

Responsibilities

• Handle inbound and outbound calls, texts, and emails to schedule service appointments and follow up with customers
• Confirm and update customer information, appointment details, and vehicle status in Dealertrack and Xtime
• Provide excellent customer service by answering questions, addressing concerns, and ensuring each customer feels valued and informed
• Coordinate with Service Advisors and Technicians to ensure smooth workflow and accurate scheduling
• Follow up on declined services, maintenance reminders, and warranty or recall notifications
• Track and document all customer interactions accurately for reporting and quality control
• Assist in marketing and retention campaigns to drive service business
• Maintain dealership standards for professionalism, communication, and brand representation
• Other duties as assigned

Skills

Communication skills

Customer service

Sales skills

Education

High School Diploma or equivalent

Tools

Dealertrack

Xtime

Job description

We are looking to add a Service Department BDC Representative who is organized, friendly, and passionate about delivering excellent customer experiences. At Wasatch Front Kia , you’ll be part of a high-performing team that values communication, teamwork, and growth.

Here’s why you want to work here:

• Paid Time Off
• 401k
• Medical & Dental Benefits
• Paid Training and Real Career Growth Opportunities

Here’s what you’ll be doing:

• Handle inbound and outbound calls, texts, and emails to schedule service appointments and follow up with customers
• Confirm and update customer information, appointment details, and vehicle status in our Dealer Management System (Dealertrack) and our online scheduling software (Xtime)
• Provide excellent customer service by answering questions, addressing concerns, and ensuring each customer feels valued and informed
• Coordinate with Service Advisors and Technicians to ensure smooth workflow and accurate scheduling
• Follow up on declined services, maintenance reminders, and warranty or recall notifications
• Track and document all customer interactions accurately for reporting and quality control
• Assist in marketing and retention campaigns to drive service business
• Maintain dealership standards for professionalism, communication, and brand representation
• Other duties as assigned

Requirements:

• Must be 18 years or older and authorized to work in the U.S.
• High School Diploma or equivalent
• Previous BDC, call center, or dealership experience preferred
• Strong communication, customer service & sales skills
• Computer proficiency with CRM and scheduling tools (Dealertrack and/or Xtime experience a plus)
• Positive attitude, patience, and attention to detail
• Ability to multitask in a fast-paced environment
• Reliable transportation and consistent attendance
• Proficient with windows programs and general computer knowledge
• Typing 40-60WPM

Schedule: Full-time, including occasional Saturdays

Compensation: Hourly pay plus performance-based bonuses