Dealer Rental Associate and Customer Service Representative

Ourisman Chrysler Jeep & Dodge of Alexandria; Chantilly (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ourisman Chrysler Jeep & Dodge of Alexandria in Chantilly, VA is seeking a Rental Associate and Customer Representative to welcome customers, schedule service, and assist with repair orders. The role emphasizes friendly, proactive service in a high-volume service lane.

You will also manage the loaner fleet, ensure vehicles are clean and prepped, and handle loaner agreements while delivering top-notch customer support throughout your shift.

Qualifications

• Excellent verbal communication skills and a friendly, professional demeanor.
• Customer-focused approach with ability to handle multiple tasks in a busy lane.
• Reliable transportation and a valid driver’s license.
• Dealership or customer service experience is a plus, training provided.
• Willingness to learn and grow with the team.

Responsibilities

• Greet and assist all incoming customers and vehicles in the Service Lane.
• Schedule service appointments efficiently and accurately.
• Help write repair orders, focusing on PDIs for new cars.
• Manage the loaner fleet, keeping loaners clean and prepped.
• Generate loaner vehicle agreements for customers.
• Deliver outstanding customer service throughout the day.

Skills

Verbal communication

Customer service

Multitasking

Reliability

Driver's license

Job description

Summary

Are you looking for an opportunity to grow your career? Are you detail-oriented? Do you love interacting with people? If you answered yes, we want to talk to you!

We have a Rental Associate and Customer Representative position available! The available shift is Monday through Friday -7:00am-3:00pm

• Greet and assist all incoming customers and vehicles in the Service Lane
• Schedule service appointments efficiently
• Help write repair orders, with a focus on New Car Pre-Delivery Inspections (PDIs)
• Manage the loaner fleet –Make sure that loaners are clean, prepped, and generate loaner vehicle agreements for customers

Summary

Are you looking for an opportunity to grow your career? Are you detail-oriented? Do you love interacting with people? If you answered yes, we want to talk to you!

We have a Rental Associate and Customer Representative position available! The available shift is Monday through Friday -7:00am-3:00pm

What You’ll Do

• Greet and assist all incoming customers and vehicles in the Service Lane
• Schedule service appointments efficiently
• Help write repair orders, with a focus on New Car Pre-Delivery Inspections (PDIs)
• Manage the loaner fleet –Make sure that loaners are clean, prepped, and generate loaner vehicle agreements for customers
• Handle after sale, due in deal items for customers
• Deliver outstanding customer service all day

What We’re Looking For

• Excellent verbal communication skills – you must love talking to customers all day
• Professional, friendly, and positive attitude
• Ability to handle multiple tasks in a busy service lane
• Reliable transportation and a valid driver’s license
• Previous dealership or customer service experience is a plus, but not required – we will train the right person!

Why Join Us?

• Work with a great team at a busy, high-volume KIA dealership!
• Opportunity for growth in the company!