Business Development Manager - Maryland

Carnival Corporation & plc; Baltimore (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the travel industry is seeking a Business Development Manager to enhance relationships with travel agents and drive sales. This remote role involves strategic planning, promotional activities, and training sessions to educate agents on products. Candidates must have a strong sales background and excellent communication skills.

Benefits

Health Benefits

401(k) with company match

Employee Stock Purchase plan

Paid Time Off

Stand-by cruises

Employee discounts

Tuition reimbursement

Professional development resources

Qualifications

• Proven experience in sales, preferably within the travel or hospitality industry.
• Strong understanding of travel agent distribution channel.

Responsibilities

• Design and implement strategies for territory management and business development.
• Conduct training sessions and webinars to educate travel agents on offerings.

Skills

Communication

Presentation

Sales

Marketing

Education

High School Diploma or GED

Associates or Bachelor's degree in business, marketing, or a related field

Tools

Microsoft Office Suite

Job description

Candidates must reside in Maryland.

Responsible for designing and implementing strategies to educate and advise travel agents, with the goal of increasing sales and market share. This role manages a key group of travel agency accounts, striving to meet or exceed established objectives. The BDM/BDD is directly accountable for promotional activities that lead to revenue production from sales by travel agents and identified KPIs within the assigned geographic area across all major product groups for Carnival Cruise Line. The position involves promoting company products to accounts through in-person sales calls, online webinars, telephone, and written communication. Notably, this role does not require making sales to consumers of Carnival products.

Essential Functions:

1. Design and implement strategies for territory management and business development to ensure long-term relationships with travel agents are consistent and continue to grow in accordance with corporate objectives.
2. Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with online promotional materials and collateral and make recommendations to enhance agency marketing effectiveness.
3. Educate travel agents on Carnival Cruise Line products and provide sales and marketing assistance. Make assigned sales calls per week in the specified territory to travel agency accounts as directed by RVP/VP North America.
4. Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content.
5. Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed.
6. Collaborate with Key Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts to achieve revenue and KPI targets. Conduct sales blitzes to target specific company initiatives.
7. Manage co-op needs and territory budget.
8. Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM.
9. Complete required reporting of activities and track budgeted tools as requested by RVP/VP.

Qualifications:

• High School Diploma or GED.
• Discipline in Sales/Marketing.
• Proven experience in sales, preferably within the travel or hospitality industry.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent communication and presentation skills.
• Associates or Bachelor's degree in business, marketing, or a related field preferred.
• Strong understanding of travel agent distribution channel.

Knowledge, Skills & Abilities:

• Self-motivated, proactive, and results-oriented.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods. May need to stand for long periods.

Travel: 25-50% with shipboard travel likely.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Remote work environment—requires personal home office setup.

This position is classified as “remote.” It allows employees to work full-time from home and may require regular travel to Carnival headquarters in Miami, FL. Candidates are primarily sourced from Carnival’s remote hubs in Orlando, Tampa, Atlanta, Houston, and Dallas. If extended beyond these areas, candidates must be located in FL, GA, TX, or NC.

Offers to selected candidates will be made on a fair and equitable basis, considering specific job-related skills and experience.

At Carnival, your total rewards package includes a base salary, annual cash bonus (for non-sales roles), incentive plans (for sales roles), and eligibility for discretionary equity incentive plans for Director and above. Benefits include:

• Health Benefits: Medical, dental, vision, Employee Assistance Program, life insurance, disability coverage.
• Financial Benefits: 401(k) with company match, Employee Stock Purchase plan.
• Paid Time Off: Holidays, vacation, sick leave, with details based on employment level and tenure.
• Other Benefits: Stand-by cruises, employee discounts, tuition reimbursement, and professional development resources.

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About Us

At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at great value. We offer diverse experiences across our fleet, ensuring every voyage is filled with excitement and discovery, from entertainment and dining to exploring destinations. We aim to create lasting memories while respecting the places we visit and the lives we touch.

Join us for a career that offers professional growth and the opportunity to be part of a global community making a difference.

This role requires full commitment to promoting an ethical and compliant culture, demonstrating integrity, honesty, respectful treatment, and willingness to speak up against misconduct.

Carnival Corporation & plc and Carnival Cruise Line are equal opportunity employers. We do not discriminate based on sex, race, color, national origin, religion, sexual orientation, age, marital status, disability, or any other protected class.