Business Development Manager - Maryland

CARNIVAL CRUISE LINES; Baltimore (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the travel industry seeks a Business Development Manager to enhance relationships with travel agents, develop marketing strategies, and manage a territory. This remote position requires strong sales and communication skills, with potential travel to headquarters. The role offers comprehensive health benefits and a supportive work environment.

Benefits

Health benefits: medical, dental, vision

401(k) with match

Employee Stock Purchase Plan

Paid Time Off: holidays, vacation, sick leave

Cruise discounts

Tuition reimbursement

Qualifications

• Proven experience in sales, preferably within the travel or hospitality industry.
• Strong understanding of travel agent distribution channel.

Responsibilities

• Design and implement strategies for territory management and business development.
• Conduct training sessions and webinars to educate travel agents.
• Maintain accurate and detailed agency database through Oracle Sales Cloud.

Skills

Sales

Marketing

Communication

Presentation

Self-motivated

Education

High School Diploma or GED

Associates or Bachelor's degree in business, marketing, or a related field

Tools

Microsoft Office Suite

Job description

Candidates must reside in Maryland.

Responsible for designing and implementing strategies to educate and advise travel agents, with the goal of increasing sales and market share. This role manages a key group of travel agency accounts, striving to meet or exceed established objectives. The BDM/BDD is directly accountable for promotional activities that lead to revenue production from sales by travel agents and identified KPIs within the assigned geographic area across all major product groups for Carnival Cruise Line. The position involves promoting company products to accounts through in-person sales calls, online webinars, telephone, and written communication. Notably, this role does not require making sales to consumers of Carnival products.

Essential Functions:

1. Design and implement strategies for territory management and business development to ensure long-term relationships with travel agents are consistent and continue to grow in accordance with corporate objectives
2. Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with online promotional materials and collateral and make recommendations to enhance agency marketing effectiveness
3. Educate travel agents on Carnival Cruise Line products and provide sales and marketing assistance. Make assigned sales calls per week in the specified territory to travel agency accounts as directed by RVP/VP North America.
4. Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content
5. Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed.
6. Collaborate with Key Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts to achieve revenue and KPI targets. Conduct sales blitzes to target specific company initiatives.
7. Manage co-op needs and territory budget
8. Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM.
9. Complete required reporting of activities and track budgeted tools as requested by RVP/VP

Qualifications:

• High School Diploma or GED.
• Discipline in Sales/Marketing
• Proven experience in sales, preferably within the travel or hospitality industry
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Excellent communication and presentation skills
• Associates or Bachelor's degree in business, marketing, or a related field preferred
• Strong understanding of travel agent distribution channel.

Knowledge, Skills & Abilities:

• Self-motivated, proactive, and results oriented.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods. May need to stand for long periods.

Travel: 25-50% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Remote work environment—requires personal home office setup.

This position is classified as “remote.” It allows employees to work full-time from home and may require regular travel to Carnival headquarters in Miami, FL. Candidates are primarily sourced from Carnival’s remote hubs in Orlando, Tampa, Atlanta, Houston, and Dallas. If extending beyond these areas, candidates must be located in FL, GA, TX, or NC.

Offers are made on a fair and equitable basis, considering specific job-related skills and experience.

At Carnival, your total rewards include:

• Health benefits: medical, dental, vision, Employee Assistance Program, life insurance, disability coverage
• Financial benefits: 401(k) with match, Employee Stock Purchase Plan
• Paid Time Off: holidays, vacation, sick leave based on employment status and tenure
• Other benefits: cruise discounts, employee development resources, tuition reimbursement

#LI-Remote

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About Us

At Carnival Cruise Line, we aim to deliver safe, fun, and memorable vacations at great value. We offer diverse experiences across our fleet, from entertainment and dining to exploring destinations, creating lasting memories while respecting the places we visit.

Join us to grow professionally and be part of a global community that makes a difference.

This role requires full commitment to promoting an ethical, compliant culture, emphasizing integrity, honesty, and respectful treatment of others, with a willingness to speak up against misconduct.

Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity employers, committed to non-discrimination based on sex, race, color, national origin, religion, sexual orientation, age, marital status, disability, or other protected classifications.

Relevant legal links:

• https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
• https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
• https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf