Business Development Manager-Maryland

Carnival Cruise Line; Baltimore (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the travel industry seeks a Business Development Manager in Maryland to enhance relationships with travel agents. This remote position involves developing strategies, conducting training, and managing accounts to drive sales and market share. Ideal candidates will possess strong sales and marketing skills, along with a background in hospitality. Join a dynamic team focused on growth and customer satisfaction while enjoying competitive benefits.

Benefits

Health: Medical, dental, vision, life insurance, disability

401(k) with match

Employee Stock Purchase plan

Cruise discounts

Tuition reimbursement

Qualifications

• Proven experience in sales, preferably within the travel or hospitality industry.
• Strong understanding of travel agent distribution channel.

Responsibilities

• Design and implement strategies for territory management and business development.
• Conduct training sessions and webinars to educate travel agents on products.

Skills

Sales

Marketing

Communication

Presentation

Education

High School Diploma or GED

Associates or Bachelor's degree in business, marketing, or a related field

Tools

Microsoft Office Suite

Job description

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Candidates must reside in Maryland.

Responsible for designing and implementing strategies to educate and advise travel agents, with the goal of increasing sales and market share. This role manages a key group of travel agency accounts, striving to meet or exceed established objectives. The BDM/BDD is directly accountable for promotional activities that lead to revenue production from sales by travel agents and identified KPIs within the assigned geographic area across all major product groups for Carnival Cruise Line. The position involves promoting company products to accounts through in-person sales calls, online webinars, telephone, and written communication. Notably, this role does not require making sales to consumers of Carnival products.

Job Description

Candidates must reside in Maryland.

Responsible for designing and implementing strategies to educate and advise travel agents, with the goal of increasing sales and market share. This role manages a key group of travel agency accounts, striving to meet or exceed established objectives. The BDM/BDD is directly accountable for promotional activities that lead to revenue production from sales by travel agents and identified KPIs within the assigned geographic area across all major product groups for Carnival Cruise Line. The position involves promoting company products to accounts through in-person sales calls, online webinars, telephone, and written communication. Notably, this role does not require making sales to consumers of Carnival products.

Essential Functions

1. Design and implement strategies for territory management and business development to ensure long-term relationships with travel agents are consistent and continue to grow in accordance with corporate objectives
2. Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with online promotional materials and collateral and make recommendations to enhance agency marketing effectiveness
3. Educate travel agents on Carnival Cruise Line products and provide sales and marketing assistance. Make assigned sales calls per week in the specified territory to travel agency accounts as directed by RVP/VP North America.
4. Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content
5. Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed.
6. Collaborate with Key Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts to achieve revenue and KPI targets. Conduct sales blitzes to target specific company initiatives.
7. Manage co-op needs and territory budget
8. Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM.
9. Complete required reporting of activities and track budgeted tools as requested by RVP/VP

Qualifications

• High School Diploma or GED.
• Discipline in Sales/Marketing
• Proven experience in sales, preferably within the travel or hospitality industry
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Excellent communication and presentation skills
• Associates or Bachelor's degree in business, marketing, or a related field preferred
• Strong understanding of travel agent distribution channel.

Knowledge, Skills & Abilities

• Self-motivated, proactive, and results oriented.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. May need to stand for long periods.

Travel: 25-50% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Remote work environment-requires personal home office setup.

This position is classified as “remote.” It allows full-time work from home but may require regular travel to Carnival headquarters in Miami, FL. Candidates are primarily sourced from Carnival’s remote hubs in Orlando, Tampa, Atlanta, Houston, and Dallas. If the search extends beyond these areas, candidates must be in FL, GA, TX, or NC.

Offers will be made fairly, considering skills and experience.

Benefits

Includes health, financial, paid time off, and other benefits such as discounts and learning resources. Details include:

• Health: Medical, dental, vision, life insurance, disability, mental health resources
• Financial: 401(k) with match, Employee Stock Purchase plan
• Paid Time Off: Holidays, vacation, sick leave with specifics based on employment level
• Other Benefits: Cruise discounts, professional development, tuition reimbursement

About Us

At Carnival Cruise Line, we deliver safe, fun, and memorable vacations. We offer diverse experiences and are committed to guest satisfaction and responsible practices. Join us to grow professionally and be part of a global community making a difference.

This role requires integrity, honesty, respectful treatment, and speaking up about misconduct.

Carnival is an equal opportunity employer and does not discriminate based on protected categories.