Business Development Manager

CivicMinds, Inc; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CivicMinds, Inc. is seeking an experienced Safety Account Manager to nurture client relationships and coordinate initiatives that reduce workplace injuries.

This role uses a consultative approach to assess client needs and implement safety products, EHS programs, and safety technology solutions for ongoing account success. The ideal candidate will manage budgets, drive revenue growth, and improve margins while collaborating with internal teams to optimize the customer experience and deliver

Qualifications

• 5+ years of relevant field experience in workplace safety, EHS, or related client support.
• Ability to influence stakeholders across multiple levels.
• Strong analytical and data-driven mindset for evaluating account health and outcomes.
• Self-motivated with entrepreneurial mindset and proactive approach.
• Excellent communication and client-facing skills across phone, email, and meetings.

Responsibilities

• Meet or exceed budgets by delivering value and solutions.
• Collaborate with business development to acquire new clients when needed.
• Drive measurable client value through safety products and programs.
• Use CRM and reporting tools to track opportunities and performance.
• Maintain customer satisfaction through timely responses and follow-ups.
• Conduct safety reviews to identify improvements and risks.
• Build relationships with multiple stakeholders to support growth.
• Prepare Quarterly Business Reviews linking safety to outcomes.

Skills

People skills

Entrepreneurial mindset

Fast-paced work

Technology skills

Stakeholder influence

Analytical mindset

Account management

Client focus

Problem solving

Relationship building

Job description

We are seeking an experienced, relationship-focused Safety Account Manager to manage client relationships and coordinate initiatives that help reduce workplace injuries. This role uses a consultative approach to assess client needs and implement appropriate safety products, safety programs, Environmental Health & Safety (EHS) consulting, and safety technology solutions. The individual will be responsible for meeting or exceeding sales goals, increasing revenue, and improving profit margins within assigned accounts.

Primary Responsibilities

• Meet or exceed budgets for assigned accounts by demonstrating value and implementing appropriate solutions.
• Collaborate with business development teams or lead efforts to acquire new clients when required.
• Deliver measurable client value through available products and services, focusing on KPIs such as sales growth and margin improvement.
• Use CRM platforms and reporting tools to track client status, opportunities, and sales performance.
• Maintain customer satisfaction through timely responses and consistent follow-ups.
• Conduct safety reviews to identify improvement opportunities, evaluate workplace risks, and recommend appropriate solutions.
• Communicate proactively with clients to provide advice, recommendations, and solutions.
• Build collaborative client relationships through active listening and consultative communication.
• Conduct periodic safety reviews to improve employee safety, expand safety offerings, and strengthen client relationships.
• Pursue ongoing training to maintain safety knowledge and deliver effective solutions.
• Collaborate with internal teams, including Customer Service and Supply Chain, to optimize the customer experience.
• Communicate with clients through phone, email, and virtual or in-person meetings to understand and address their needs.
• Maintain client-specific account plans covering onboarding, ongoing support, renewals, and expansion.
• Monitor account health, product usage, customer satisfaction, and engagement to identify potential risks.
• Drive account retention and growth through proactive cross-selling and upselling.
• Prepare and present Quarterly Business Reviews (QBRs) connecting safety solutions to measurable client outcomes.
• Build relationships with multiple stakeholders within client organizations to support account growth.
• Maintain an account segmentation strategy with consistent client engagement.
• Communicate client feedback and service improvement opportunities to internal teams using supporting data.
• Identify opportunities for continuous improvement and recommend proactive solutions.
• Perform other related duties as assigned.

Requirements

Management Responsibility

Experience and Education

• At least 5 years of relevant field experience in workplace safety, EHS, or related client support.

Knowledge, Skills, and Abilities

• Outgoing, dynamic, and people-oriented personality.
• Self-motivated with an entrepreneurial mindset.
• Ability to work effectively in a fast-paced environment.
• Strong technology skills.
• Ability to influence stakeholders and build consensus across multiple organizational levels.
• Analytical and process-oriented mindset, with the ability to use data to evaluate account health and client outcomes.
• Understanding of customer retention, revenue growth, and account profitability.
• Strong client focus combined with accountability for business results.
• Ability to respond urgently to client issues and coordinate internal resources for resolution.
• Experience navigating large corporate organizations, identifying strategic opportunities, and expanding existing accounts.