Safety Account Manager

Arbill Industries, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Arbill Industries, Inc. is seeking a savvy relationship manager to lead project initiatives for clients, deploying safety products, programs, EHS consulting and safety tech to drive zero injuries in the client’s workplace.

The role uses a consultative approach to assess needs and deliver measurable outcomes while meeting or exceeding sales targets within the assigned territory. You will monitor client health, report with Rhythm CRM and QlikView, and collaborate with internal teams to optimize

Qualifications

• At least 5 years of field experience in safety and EH&S with client support.
• Bachelor's Degree.
• Extroverted, dynamic, people-oriented personality.
• Self-motivated with entrepreneurial spirit.
• Strong technology skills.
• Ability to influence across multiple stakeholder levels within a client organization.
• Analytical and data-driven mindset.
• Retention-focused revenue growth experience.
• Ability to manage account health and renewals.

Responsibilities

• Exceed budget for assigned accounts by delivering value.
• Use CRM Rhythm and QlikView to report opportunities and wins.
• Build relationships and align Arbill capabilities for long-term win/win solutions.
• Conduct Safety Reviews with client to identify opportunities for improvement.
• Drive renewals and expansion through proactive cross-sell and upsell conversations.
• Develop and present formal business reviews (QBRs) linking safety solutions to outcomes.

Skills

Relationship management

Sales leadership

CRM experience

Analytical thinking

Communication skills

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Rhythm

QlikView

Job description

Description

Job Summary:

We're looking for a savvy, seasoned relationship manager who project manages all initiatives for our clients to achieve the shared goal of driving workplace injuries to zero. They use a consultative approach to assess, facilitate and deploy appropriate safety products, safety programs, EHS consulting and Safety Technology tools to drive injuries to zero within their client's workplace. He/she will be expected to meet or exceed sales goals and increase sales growth and margin within assigned territory.

Primary Responsibilities:

• Exceeds budget for assigned accounts by demonstrating value and applying solutions.
• May work with Business Development or as a lead to acquire new clients.
• Delivers value to clients by using all tools and solutions available. This demonstrated value will be measured by KPIs, including sales growth and margin improvement.
• Use CRM tool, Rhythm, and Qlikview software to report and track client status, opportunities, and wins
• Maintain customer satisfaction with quick client response and follow up
• Utilize our Safety Review process to identify opportunities for improvement with both potential and current clients to create a safer workplace. Analyze, evaluate, review information and strategize
• Proactively communicate on a regular basis with clients to provide advice and solutions
• Build collaborative relationships with clients, engage active listening and adapt messaging of Arbill capabilities to achieve a long-term win/win solutions
• Conduct Safety Reviews with client on a periodic basis, with the goal of improved employee safety, expanding utilized safety offering and improving relationship.
• Expand safety knowledge by pursuing ongoing training to deliver best-in -class safety solutions
• Work closely with internal partners: customer service, supply chain, etc to delegate responsibilities to optimize customer experience
• Communicate with clients by phone, email and face-to-face meetings to ensure their needs are understood and addressed
• Follow and update customer-specific playbooks covering onboarding, ongoing support, renewal, and expansion
• Actively manage client health by tracking usage, satisfaction signals, and engagement levels to identify at‑risk accounts before they become problems
• Drive renewal and expansion for accounts through proactive cross‑sell and upsell conversations tied to demonstrated value, not just relationship maintenance
• Develop and present formal business reviews (QBRs) that connect Arbill’s safety solutions to measurable client outcomes
• Build multi‑point relationships within client organizations that do not rely on a single contact; map stakeholders and expand connections across the account
• Maintain a documented segmentation approach for the account base with consistent touchpoints to support different levels of engagement
• Create a client feedback loop to surface product, service, and process gaps back to internal teams, including supply chain and leadership, with supporting data
• Identify opportunities for continuous improvement within accounts and bring specific recommendations rather than waiting to be asked
• Duties, responsibilities, and activities may change or new ones may be assigned

Requirements

Management Responsibility:

• Direct reports: N/A

Experience/Education &

Knowledge, Skills & Abilities (aka Competencies), Traits:

Experience & Education:

• At least 5 working years field experience in relevant Safety and EH&S experience, including client support
• Bachelor's Degree

Knowledge/Skills/Abilities/Traits:

• Extroverted, dynamic, people-oriented personality
• Self‑motivated with an entrepreneurial spirit
• Comfortable working in a fast‑paced environment
• Strong technology skills
• Ability to influence through persuasion and consensus building across multiple stakeholder levels within a client organization
• Analytical and process‑oriented mindset with the ability to use data to tell a story about account health and client outcomes
• Deep understanding of value drivers in a retention‑focused business model, with strong empathy for the client combined with accountability for revenue growth
• Ability to generate urgency and rally internal resources quickly when a client issue requires escalation
• Experience navigating large corporate client structures, identifying strategic opportunities, and securing growth opportunities within existing accounts