Account Manager/New Business Development

United Scrap Metal, Inc.; Missouri; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

United Scrap Metal, Inc. is seeking an Account Manager / Recycling Consultant to drive business development and strategic account management across an assigned territory in the United States.

You will negotiate, build relationships, and balance client needs with company objectives while traveling up to 50%. You will manage a diverse portfolio of scrap metal suppliers, including industrial accounts, construction and demolition firms, and other material sources.

Qualifications

• BA/BS from an accredited university or college.
• 3 years' experience in account management with a focus on client service.

Responsabilités

• Work with Customer Excellence team members to drive referrals and retain customers.
• Participate in negotiations and late-stage selling cycles for new acquisitions.
• Ensure smooth transitions of new accounts from NBD to AM.
• Develop strong, long-lasting relationships with customers.
• Maintain multiple contacts within each account and regular outreach (calls, emails, meetings).
• Provide market information, invite to events, and connect customers with opportunities.
• Respond within 24 hours to customer requests and provide solutions.
• Develop pricing strategy aligned with company goals and profitability.
• Handle daily/weekly paperwork and review strategic opportunities.
• Understand and promote all USM services; use Salesforce to log activities.
• Use inventory tools to view loads and provide details to customers.
• Manage contract renewals, negotiations, and anchoring strategies.
• Review accounts regularly to ensure customer needs are met.
• Communicate weekly progress to the National Director of Strategic Accounts.
• Travel up to 50% per month.

Connaissances

Written and verbal communication

Problem solving

Client management

Technology proficiency

Relationship building

Organizational skills

Independence with initiative

Administrative and PM skills

Deadline orientation

Presentation skills

Financial/commercial awareness

Formation

BA/BS degree

Outils

Salesforce

MS Office

Inventory management systems

Description du poste

The Account Manager / Recycling Consultant is responsible for day-to-day business development and strategic account management within an assigned territory. Reporting to the Director of Account Management, this role uses strong negotiation and relationship-building skills to influence both internal and external stakeholders while balancing client needs with the company’s commercial objectives.

The role involves developing and managing a diverse portfolio of scrap metal suppliers, including industrial accounts, construction and demolition companies, facilities, and other material sources. The individual works collaboratively within a team, providing support where needed, while also operating independently, prioritizing their own workload, and driving opportunities on their own initiative.

The ideal candidate is self-motivated, highly driven, and able to perform effectively under pressure to meet deadlines. They motivate and inspire others, demonstrate strong commercial awareness, and play a key role in client retention by delivering value, building trust, and fostering long-term loyalty and advocacy. Through strategic account management and proactive business development, this role directly contributes to sustainable growth and profitability.

Summary of Responsibilities:

• Work closely with Customer Excellence team members.
• Earn referrals and retain customers.
• Work with the teammates on new acquisitions including taking part in negotiations and through the late phase selling cycle.
• Ensure smooth transitions of new accounts from NBD teammate to AM.
• Build strong, long-lasting relationships with customers.
• Develop multiple points of contact within each customer account.
• Maintain regular contact with the customer base including phone calls, emails, face to face meetings, entertainment, etc. Networking/event attendance is required to build a network as well as entertaining customers.
• Become a resource to clients by connecting customers together, providing market information, inviting to valuable events, etc.
• Respond within 24 hours to all customer requests and provide satisfactory solutions.
• Develop pricing strategy and ensure profitability aligned with company goals.
• Daily/weekly paperwork and review of strategic opportunistic execution.
• Develop an understanding of each facet of USM's services.
• Utilize CRM (Salesforce) to capture daily activities and ensure alignment with metrics/goals.
• Use inventory management tool (Shared Logic) to view and provide details on loads to customers.
• Responsible for contract renewals, negotiations, and developing anchoring strategies.
• Regularly review each account to validate customer needs are met.
• Communicate weekly progress of initiatives and goals to National Director of Strategic Accounts.
• Perform up to 50% travel per month.

Desired Characteristics:

• High level of written and verbal communication skills
• Ability to demonstrate innovative problem-solving
• Experience managing clients and their programs
• Technology proficiency (MS office, CRM (Salesforce or similar), inventory management systems)
• Ability to build relationships internally and externally at all levels
• Exceptional organizational and time management skills
• Be a self-starter demonstrating the ability to work independently while maintaining team role
• Substantial administrative and project management skills
• Ability to meet deadlines
• Strong presentation skills, presenting effectively without use of notes
• Solid financial and commercial awareness

Requirement:

• BA/BS degree from an accredited university or college
• 3 years' experience in account management with a focus on client service is desired

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)