Business Development Manager

Customer Management Practice; New York (NY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

A leading customer experience platform is seeking a Business Development Manager in New York City. This role involves engaging C-suite leaders to build partnerships, owning the full sales cycle, and collaborating with various teams. Candidates should have strong communication skills and experience in B2B sales practices. The position offers a hybrid work schedule, a competitive salary, and opportunities for professional growth. Ideal for motivated individuals excited to drive sales growth and contribute to a dynamic team.

Qualifications

• Experience in B2B sales practices is preferred.
• Strong business acumen and presentation skills are required.

Responsibilities

• Prospect, network, and generate leads for CMP Research subscription.
• Own the full sales cycle from prospecting to closing.
• Collaborate with product, marketing, and client services teams.

Skills

Strong written and verbal communication skills

Confidence in engaging senior executives

Detail-oriented with strong organizational skills

Familiarity with B2B sales practices and tools

Tools

Microsoft Office

LinkedIn

Job description

Business Development Manager – CMP Research

Company: Customer Management Practice

Compensation: $65,000-$70,000 ($120,000-$140,000 OTE)

Location: Hybrid, 2 days/week in our Midtown Office (Wednesday/Thursday) - must reside in NY, NJ, or CT

Type: Full-time, permanent (Monday to Friday, 9:00 AM - 5:00 PM)

About the Role

CMP Research is seeking smart, entrepreneurial BDM who are energized by engaging C‑suite leaders every day. Your mission will be to build long‑term partnerships between global customer contact and CX executives and CMP Research. As part of our business development team, you’ll have the opportunity to shape a growing business, earn strong commissions, and accelerate your professional growth.

About CMP Research

CMP Research, a division of Customer Management Practice is the leading community, research, and events platform for customer experience executives and is one of our fastest growing division. Our team delivers cutting‑edge research and advisory services to Fortune 500 and FTSE 1000 leaders, helping them navigate the evolving world of customer contact and service strategy.

What You’ll Do

• Prospect, network, and generate leads (primary focus) to sell CMP Research subscription.
• Own the full sales cycle from prospecting to closing to growing the account.
• Apply innovative strategies with outreach and campaign planning to maximize results.
• Collaborate cross‑functionally with product, marketing, and client services teams.
• Represent CMP Research at industry events and trade shows.

What We’re Looking For

• Confidence in reaching out to and engaging senior customer service/CX executives.
• Strong written and verbal communication skills across all stages of the sales cycle.
• Familiarity with B2B sales practices and tools (Microsoft Office, LinkedIn; experience with OSC or Seamless.AI is a plus).
• Detail‑oriented with strong organizational skills and a drive to deliver high‑quality results.

Your Persona

• Highly motivated, entrepreneurial, and excited to bring a product to market.
• A strong communicator with excellent business acumen and presentation skills.
• Thrives in a fast‑paced, ambiguous environment and takes ownership of outcomes.
• Curious, driven, and energized by solving problems and shifting executive perspectives.
• Aspires to grow into a sales leadership role while contributing to a collaborative team.

Your Future Team

• Intellectually curious and analytical.
• Small, agile, and creative with a start‑up mindset.
• Collaborative, respectful, and inclusive.
• Bold enough to test, experiment, and learn quickly.