Customer Experience Solutions Sales Executive

McorpCX; California; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Virtual position

Long-term relationships

Job summary

McorpCX is seeking proven Solution Sales Professionals to expand our client base and drive revenue from home across North America. You will report to our VP - Market Development and work closely with Practice Leaders, Solutions Architects and leadership to own a market segment.

Ideally you have B2B consulting and technology sales experience in CX or related disciplines, a track record of closing deals, and a passion for helping clients improve customer experiences.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years of sales experience.
• Experience in CX or related disciplines (CRM, Contact Center, Sales, Marketing).
• Proven track record of winning deals and building relationships.
• Strong communication and organizational skills.
• Flexible working hours for North America clients.

Responsibilities

• Present, promote and sell products/services to existing and prospective customers.
• Conduct cost–benefit and needs analyses to meet customer needs.
• Establish, develop and maintain positive business relationships.
• Reach out to leads via cold calling and respond to inquiries.
• Resolve customer problems and complaints to maximize satisfaction.
• Achieve sales targets and outcomes within schedule.
• Coordinate sales efforts with team members and other departments.
• Analyze territory/market potential and deliver status reports.
• Provide management with insights on customer needs and competitive activities.
• Continuously improve through feedback.

Skills

Sales experience

CX industry passion

Communication

Goal-oriented

Adaptable/learn fast

Scheduling flexibility

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Microsoft Teams

Job description

About Us

McorpCX have been pioneers in the customer experience (CX, EX and now XM) movement since 2002, and we are growing rapidly. As you are no doubt aware, the CX market is undergoing explosive growth, and we are feeling that. The next 3 years will be the most exciting time in our (nearly) 20-year history. The time for CX is clearly now, especially as the world emerges from COVID and transforming customer expectations impact all businesses. A US-based firm, McorpCX helps a growing and loyal client family—from Global 500 leaders to national and local commercial and non‑profit organizations—improve their operating performance by improving customer (and employee) experiences. McorpCX provides a broad range of services to all industries for clients who wish to better understand and evolve the quality and productivity of their customer experience, measuring, managing and improving customers’ experiences using our proven playbooks and our partners’ proven and evolving technologies in both the B2B and B2C worlds. With a team of the most experienced CX professionals in the world to deliver for you, globally recognized CX thought leaders and practitioners to align with, and relationships with most of the leading CX technology providers as our go-to market partners, McorpCX stands as a competitive place to work, grow, and thrive.

What We Are Seeking - Proven Solution Sales Professionals

To continue to expand our client base, we need additional proven Solution Sales Professionals to promote our services, cultivate relationships with potential clients, connect with new prospects and respond to our growing portfolio of inbound inquiries. You will report to our VP - Market Development and work closely with our Practice Leaders, Solutions Architects and company leadership. Ideally, we are looking for people who want to grow with us to “own” a market segment—maybe an industry specialty, maybe a region—either continuing to be a direct sales professional or building a team (or perhaps a blend of both). We want to pay you well for great results. As a highly prestigious, relatively well-known boutique and mid‑market growth company with aggressive goals over the next 3‑5 years, we have no caps on your potential compensation. Capture a new logo, and we guarantee you will be compensated on revenue from that client for the first 2 years of our relationship.

About You

Ideally, you've sold business‑to‑business consulting and technology solutions before—preferably in CX or one of the related disciplines of CRM, Contact Center, Sales or Marketing Improvement. You may have been in a consulting or services role for a number of years looking to move to a frontline sales role with the change in focus and potential for significant financial opportunity. You have a “Giant Killer” mentality, thinking that a smaller, high‑growth, widely respected company in a competitive market is the best place to be. You have an exceptional track record of winning deals. You know how to uncover needs, solve business problems with a compelling case for your product solutions, overcome objections, identify decision makers, and win them over. Working from home (our clients are all over), you love connecting with new prospects, infecting them with enthusiasm for your services, initiating long‑lasting relationships while staying focused on the bottom line: closing the business.

Key Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost‑benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling and respond to inbound inquiries
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and deliver status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Continuously improve through feedback

Requirements

• A Bachelor’s degree (preferred)
• 5+ years of sales experience
• Experience in and passion for the CX industry
• A successful deal history
• Proficiency in Microsoft Office Suites & Microsoft Teams
• Excellent communication and organizational skills
• Outgoing and goal‑oriented
• An obsession with success
• An agile, learning attitude
• Flexible working hours (since our clients span North America and occasionally outside)

Additional Information

This is a virtual position. We're looking for long‑term relationships. Please send us your resume and tell us why you believe you'd be a good fit for our team.