Business Development Manager

Customer Management Practice; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Uncapped commission structure

Access to premium events

Hybrid work flexibility

Job summary

A leading customer experience firm is seeking a Business Development Manager to join their fast-paced team in New York. The role involves engaging C-suite executives, generating leads, and managing the full sales cycle. This position offers hybrid flexibility and an uncapped commission structure. The ideal candidate will have strong communication skills and a proven track record in B2B sales.

Qualifications

• 3+ years of B2B sales experience, preferred in the customer service/CX sector.
• Proven track record in lead generation and sales cycle management.
• Ability to thrive in a fast-paced, ambiguous environment.

Responsibilities

• Prospect and generate leads to sell CMP Research subscriptions.
• Manage the full sales cycle from prospecting to closing.
• Collaborate with product, marketing, and client services.

Skills

Confidence in engaging senior executives

Strong written and verbal communication skills

Detail-oriented and organized

Tools

Microsoft Office

LinkedIn

OSC or Seamless.AI

Job description

Business Development Manager – CMP Research

Company: Customer Management Practice

Compensation: $120,000-$140,000 (OTE: Base+ Commission)

Location: Hybrid, 2 days/week in our Midtown Office (Wednesday/Thursday) – must reside in NY, NJ, or CT

Type: Full-time, permanent (Monday to Friday, 9:00 AM - 5:00 PM)

About the Role

CMP Research is seeking a smart, entrepreneurial BDM who are energized by engaging C‑suite leaders every day. Your mission will be to build long‑term partnerships between global customer contact and CX executives and CMP Research. As part of our business development team, you’ll have the opportunity to shape a growing business, earn strong commissions, and accelerate your professional growth.

About CMP Research

CMP Research, a division of Customer Management Practice, is the leading community, research, and events platform for customer experience executives and one of our fastest‑growing divisions. Our team delivers cutting‑edge research and advisory services to Fortune 500 and FTSE 1000 leaders, helping them navigate the evolving world of customer contact and service strategy.

What You’ll Do

• Prospect, network, and generate leads (primary focus) to sell CMP Research subscription.
• Own the full sales cycle from prospecting to closing to growing the account.
• Apply innovative strategies with outreach and campaign planning to maximize results.
• Collaborate cross‑functionally with product, marketing, and client services teams.
• Represent CMP Research at industry events and trade shows.

What We’re Looking For

• Confidence in reaching out to and engaging senior customer service/CX executives.
• Strong written and verbal communication skills across all stages of the sales cycle.
• Familiarity with B2B sales practices and tools (Microsoft Office, LinkedIn; experience with OSC or Seamless.AI is a plus).
• Detail‑oriented with strong organizational skills and a drive to deliver high‑quality results.

Your Persona

• Highly motivated, entrepreneurial, and excited to bring a product to market.
• A strong communicator with excellent business acumen and presentation skills.
• Thrives in a fast‑paced, ambiguous environment and takes ownership of outcomes.
• Curious, driven, and energized by solving problems and shifting executive perspectives.
• Aspires to grow into a sales leadership role while contributing to a collaborative team.

Your Future Team

• Intellectually curious and analytical.
• Small, agile, and creative with a start‑up mindset.
• Collaborative, respectful, and inclusive.
• Bold enough to test, experiment, and learn quickly.

About the Team

Accelerated, fast‑paced sales team known for its curiosity, humor, and commitment to excellence. We celebrate creativity, encourage experimentation, and reward performance.

Why CMP

• Uncapped commission structure and clear progression path
• Access to premium events including CCW Vegas, the world’s largest customer contact conference
• Direct engagement with executives from Fortune 500 and global enterprise brands
• Hybrid flexibility and opportunities for domestic travel

Privacy Notice

CMP collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See our privacy notice for further details: https://careers-iqpc.com/privacy-notice/

Non‑Discrimination

We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non‑merit factor.