Business Development Manager

Lapels Laundromat; Boston (MA); On-site; USD 50,000 - 110,000; Full time

Job summary

Lapels Laundromat & Dry Cleaning – East Boston, MA is seeking a motivated Business Development Representative to grow our commercial, residential, and pickup & delivery business and help develop our Lapels-owned delivery van and route program.

You will prospect new customers, build relationships with local businesses, learn our ordering platforms, and help create efficient systems for processing and delivering services.

Qualifications

• Sales, business development, hospitality, or account-development experience preferred.

Responsibilities

• Prospect and secure new customers, including apartment communities, hotels, restaurants, and local businesses.
• Develop relationships with community organizations, hospitality businesses, and referral partners.
• Promote Lapels services and cross-promote delivery options to hotels and partners.
• Conduct outreach through in-person visits, calls, email, networking, and events.
• Maintain an organized sales pipeline and track prospects, accounts, and revenue.

Skills

Sales

Business development

Networking

Relationship building

Self-motivation

Organizational skills

Job description

Lapels Laundromat & Dry Cleaning – East Boston, MA
Commission Only | Uncapped Earning Potential

Lapels Laundromat & Dry Cleaning in East Boston is more than a laundromat — we are building a modern laundry experience offering wash-dry-fold, dry cleaning, luggage storage, and convenient pickup & delivery powered by technology.

We are seeking a motivated, entrepreneurial Business Development Representative to grow our commercial, residential, and pickup & delivery business and help develop our future Lapels-owned delivery van and route program.

Responsibilities

Sales & Business Development

• Prospect and secure new customers, including apartment communities, property managers, hotels, Airbnb/short-term rental operators, gyms, spas, salons, restaurants, airport-related businesses, and other local businesses.

• Develop relationships with community organizations, hospitality businesses, and referral partners.

• Promote our Bounce luggage storage location to hotels, travelers, airport-related businesses, and hospitality partners, while cross-promoting Lapels laundry and dry-cleaning services.

• Conduct outreach through in-person visits, telephone, email, networking, and community events.

• Prepare a weekly target prospect list with businesses, addresses, contacts, activity, and follow-up opportunities for management review.

• Identify local business and community events to attend or target each week.

• Maintain an organized sales pipeline and track prospects, new accounts, active customers, and revenue generated.

Technology & Customer Onboarding

• Learn our ordering platforms, including Cents POS, website and Google ordering, Uber, DoorDash, and other pickup & delivery channels.

• Assist commercial and residential customers with account setup, ordering, and scheduling.

• Help increase adoption and recurring use of pickup & delivery services.

Program Development

• Help build sufficient recurring volume to support the launch of a pickup & delivery program.

• Assist in developing delivery routes, schedules, recurring pickups, and customer communications.

• Work with ownership and store personnel to create efficient systems for processing, tracking, and delivering Wash-Dry-Fold and dry-cleaning orders.

Qualifications

• Sales, business development, hospitality, community outreach, or account-development experience preferred.

• Strong communication, networking, and relationship-building skills.

• Entrepreneurial, self-motivated, organized, and results-driven.

• Comfortable prospecting businesses in person and independently developing leads.

• Tech-savvy and willing to learn new platforms.

• Reliable transportation required.

Compensation – Commission Only

This position offers uncapped earning potential based directly on business generated.

• New-Account Acquisition Commission: Earn a commission for each qualifying new account successfully secured and activated.

• Recurring Revenue Commission: Earn an ongoing percentage of qualifying revenue generated by accounts you personally originate and develop.

• Growth Incentives: Additional incentives may be available for achieving customer, revenue, or route-volume milestones.

The goal is to build a recurring book of business. The more active accounts you develop and grow, the greater your ongoing earning opportunity.