Business Development & Customer Acquisition Associ

Caring Transitions; Millstadt (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A local service provider in Millstadt, IL is seeking a Business Development Representative to enhance sales and customer engagement. This role involves prospecting new leads, managing existing accounts, and providing support to clients. The ideal candidate should have hands-on experience with sales techniques, familiarity with CRM systems, and a solid understanding of sales metrics. A collaborative, team-focused approach is essential as you will work closely with senior living facilities and assist in various services when not engaging with leads.

Qualifications

• Hands-on experience with multiple sales techniques, including cold calls.
• Familiarity with CRM software for managing sales leads.
• Understanding of sales performance metrics for effective analysis.

Responsibilities

• Contact and qualify leads to encourage meetings with the sales manager.
• Manage current accounts to enhance brand awareness and request referrals.
• Provide customer support through calls and emails, identifying issues and suggesting products.

Skills

Sales techniques

CRM software

MS Excel

Sales performance metrics

Job description

Caring Transitions is looking for a Business Development Representative to join our team in our Millstadt, IL office. The Business Development Representative is responsible for prospecting sales and qualifying leads for new and existing accounts.

This person will act as a liaison between our local senior living facilities. He/she will be naturally curious, results‑driven, and eager to bring our products and services to new markets.

This is a small office, so the prospect will be part of the larger Caring Transitions team that spends time onsite with customers preparing estate sales, customer pick‑up, and final clean‑out of customer houses when not prospecting leads. A relaxed, team‑focused attitude is a must.

Responsibilities

• Contact and qualify leads – prospect new sales leads by making an initial phone or email contact. Connect with as many leads as possible to encourage them to set up a meeting with our sales manager. Be the point person for our team's sales lead qualification process.
• Manage current accounts – stay in close contact with existing accounts or leads and create brand awareness, educational opportunities, and request referrals. Coordinate in‑person meetings and calls.
• Customer support – answer calls and emails from clients, identify the issue and make suggestions for future or new products or services.

Requirements

• Hands‑on experience with multiple sales techniques (including cold calls)
• Experience with CRM software
• Familiarity with MS Excel (analyzing spreadsheets and charts)
• Understanding of sales performance metrics