Business Development Coordinator

Steve Schmitt Inc; Highland (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Employee vehicle discount

Service discounts

Job summary

Steve Schmitt Auto Group in Highland, IL is seeking a Business Development Center Representative to respond to internet, text, chat and phone inquiries for new and used vehicles at two stores. You will set appointments, share stock numbers, photos or videos, and present manager-approved pricing or payments.

The role requires at least 1 year in a call center or dealership BDC, a friendly phone manner, strong writing, and comfort with CRM systems.

Qualifications

• At least 1 year in call center, customer service, sales or dealership BDC.
• Clear, friendly phone manner and strong writing.
• Comfort with computers; experience with Podium or automotive CRM is a plus.
• High school diploma or equivalent and valid driver’s license.

Responsibilities

• Respond to internet, text, chat and phone inquiries for new and used vehicles at both stores, usually within 15 minutes during business hours.
• Give shoppers specific answers: a matching vehicle with its stock number, photos or a video, and a manager-approved price or payment.
• Set appointments for the sales team, confirm them, and follow up on customers who don't show.
• Follow up with unsold customers for up to 90 days on a set schedule: new arrivals, price changes, incentives and trade-in offers.
• Search inventory at both stores, and help arrange dealer trades or factory orders when we don't have the exact vehicle.
• Answer inbound sales calls and route them to the right person.
• Keep accurate CRM records on every lead, including the vehicle the customer asked about and every contact made.
• Hand hot leads to a sales manager right away, such as customers with a competing offer or a trade-in.
• Work daily with our BDC manager and sales managers on follow-up lists, appointment goals and lead quality.

Skills

Call center experience

Customer service skills

Sales skills

Written communication

Education

High school diploma or equivalent

Tools

Podium

Automotive CRM

Job description

Job title: Business Development (BDC) Representative - Sales

Location: Highland, IL (on-site), supporting Steve Schmitt Chevrolet Buick GMC Ford in Highland and Steve Schmitt of Litchfield

Employment type: Full-time, hourly

Pay: $16.00-$18.00 per hour, depending on experience, plus a monthly performance bonus based on appointments that show, vehicles sold and response quality. Overtime paid after 40 hours.

Benefits: Health, dental and vision insurance; 401(k); paid time off; paid holidays; employee vehicle and service discounts

About Us

Steve Schmitt Auto Group is a family-owned dealer group serving Highland, Litchfield and the Metro East with Chevrolet, Buick, GMC, and Ford. Our customers find us online first, and our Business Development Center is often the first department they talk to. We're growing that team and looking for someone who likes helping people, follows through, and wants to build a career in the automotive business.

What you'll do

• Respond to internet, text, chat and phone inquiries for new and used vehicles at both stores, usually within 15 minutes during business hours.
• Give shoppers specific answers: a matching vehicle with its stock number, photos or a video, and a manager-approved price or payment.
• Set appointments for the sales team, confirm them, and follow up on customers who don't show.
• Follow up with unsold customers for up to 90 days on a set schedule: new arrivals, price changes, incentives and trade-in offers.
• Search inventory at both stores, and help arrange dealer trades or factory orders when we don't have the exact vehicle.
• Answer inbound sales calls and route them to the right person.
• Keep accurate CRM records on every lead, including the vehicle the customer asked about and every contact made.
• Hand hot leads to a sales manager right away, such as customers with a competing offer or a trade-in.
• Work daily with our BDC manager and sales managers on follow-up lists, appointment goals and lead quality.

What we're looking for

• At least 1 year of experience in a call center, customer service, sales or a dealership BDC. Dealership experience is preferred but not required.
• A clear, friendly phone manner and strong writing for text and email.
• Comfort with computers and learning new software. Experience with Podium, or an automotive CRM is a plus.
• Organized and reliable, with consistent follow-through over days and weeks, not just the first contact.
• Interest in vehicles and willingness to learn our Chevrolet, Buick, GMC, and Ford lineups.
• Availability for some evenings and Saturdays.
• High school diploma or equivalent, and a valid driver's license.

What we offer

Hourly base pay plus a monthly bonus with no cap on appointment and sales bonuses.

Paid training on our process, inventory and tools.

A defined process, daily targets and a manager who coaches you.

Room to advance into sales, BDC leadership or other roles in the group.

Schedule: 40 hours per week, Monday-Saturday rotation, including some evenings

Steve Schmitt Auto Group is an equal opportunity employer.