Business Development & Client Success Manager

Serene Healthcare Staffing; Washington; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Health, dental, and vision insurance

PTO & paid holidays

Hybrid/remote flexibility

Career growth opportunities

Job summary

Serene Healthcare Staffing in Washington State seeks a motivated Business Development & Client Success Manager to drive laboratory staffing growth. You will own new client acquisition and account management, serving as the primary contact for building and expanding client relationships.

You will bring in new contracts, ensure client satisfaction, and collaborate with recruiters and credentialing teams to support timely placements while tracking engagement and revenue growth.

Qualifications

• 3+ years of experience in healthcare staffing, laboratory services, or healthcare B2B sales/account management.
• Proven track record in new business acquisition and client retention.
• Strong understanding of hospital labs, diagnostic testing, or healthcare staffing.
• Excellent communication, presentation, and relationship-building skills.
• Experience with Vendor Management Systems (VMS) is a plus.
• Bachelor’s degree preferred, or equivalent experience.

Responsibilities

• Identify and prospect new laboratory clients (hospitals, diagnostic labs, independent pathology labs, and clinical research organizations).
• Build and manage a sales pipeline, secure staffing contracts, and lead MSA negotiations.
• Represent Serene Healthcare Staffing at networking events, industry conferences, and professional associations.
• Serve as the main contact for existing clients, ensuring staffing needs are met.
• Collaborate with recruiters and credentialing teams to ensure timely placements.
• Monitor client satisfaction and proactively expand contracts through upselling and cross-selling services.
• Track performance metrics and report on client engagement and revenue growth.

Skills

Healthcare staffing

New business development

Client success

Account management

Education

Bachelor’s degree or equivalent

Job description

Business Development & Client Success Manager

Washington state, United States | Posted on 09/10/2025

Serene Healthcare Staffing is a fast-growing healthcare staffing agency in Washington State. We specialize in placing Medical Laboratory Scientists (MLS), Medical Laboratory Technicians (MLT), and Phlebotomists in hospitals, diagnostic labs, and healthcare systems. Our mission is to help labs reduce staffing shortages, maintain compliance, and improve patient care outcomes.

The Role

We are seeking a motivated Business Development & Client Success Manager to lead our laboratory staffing growth efforts. This unique role combines new client acquisition with account management, making you the primary point of contact for both building and expanding client relationships. You’ll be responsible for bringing in new contracts, ensuring exceptional client satisfaction, and helping Serene Healthcare Staffing grow across Washington and beyond.

Key Responsibilities

Business Development

Identify and prospect new laboratory clients (hospitals, diagnostic labs, independent pathology labs, and clinical research organizations).

Build and manage a sales pipeline, secure staffing contracts, and lead MSA negotiations.

Represent Serene Healthcare Staffing at networking events, industry conferences, and professional associations.

Client Success & Account Management

Serve as the main contact for existing clients, ensuring staffing needs are met.

Collaborate with recruiters and credentialing teams to ensure timely placements.

Monitor client satisfaction and proactively expand contracts through upselling and cross-selling services.

Track performance metrics and report on client engagement and revenue growth.

Requirements

Qualifications

3+ years of experience in healthcare staffing, laboratory services, or healthcare B2B sales/account management.

Proven track record in new business acquisition and client retention.

Strong understanding of hospital labs, diagnostic testing, or healthcare staffing.

Excellent communication, presentation, and relationship-building skills.

Experience with Vendor Management Systems (VMS) is a plus.

Bachelor’s degree preferred, or equivalent experience.

What We Offer

Competitive base salary ($70,000 – $90,000 DOE) + uncapped commission.

Health, dental, and vision insurance.

PTO + paid holidays.

Hybrid/remote flexibility.

Career growth opportunities in a rapidly expanding agency.