Business Development & Client Relations Associate

Utility Management Group Ltd.; Cleveland (OH); On-site; USD 42,000 - 72,000; Full time

Job summary

Utility Management Group Ltd. is seeking a Business Development & Client Relations Associate to connect with local businesses, understand their needs, and develop lasting customer relationships.

This role blends new customer outreach with relationship development to gain experience in business communication and consultative sales. You will represent UMG by identifying options across energy supply, internet, mobility, VOIP, merchant services, and solar, coordinating with the team, and building

Qualifications

• Experience in customer service, hospitality, retail, sales, or other relationship-focused work is welcome.
• Ability to build new relationships through in-person visits and follow-up.
• Clear communication throughout the sales process and stay connected as needs evolve.

Responsibilities

• Build new relationships through in-person visits to local businesses and consistent follow-up.
• Ask thoughtful questions about customers’ services, costs, and priorities.
• Coordinate with the UMG team to identify options that fit each business.
• Communicate clearly throughout the sales process.
• Stay connected with customers and identify additional needs as their businesses evolve.
• Keep accurate notes and manage next steps.

Skills

Strong communication

Active listening

Relationship building

Organizational skills

Job description

Become Someone Business Owners Can Turn To.

A productive business relationship starts with a conversation—and grows through listening, follow-through, and useful guidance.

Utility Management Group is seeking a Business Development & Client Relations Associate to connect with local businesses, understand their needs, and develop lasting customer relationships.

This opportunity combines new customer outreach with relationship development, giving you experience in business communication, consultative sales, and service coordination.

What You’ll Represent

Business owners often juggle separate contacts for energy, internet, phones, and payment processing. UMG brings those conversations together.

We work with nearly every competing provider across the markets we serve, helping customers explore options across energy supply, internet, mobility, VOIP, merchant services, and solar—with one UMG representative they can contact.

What You’ll Do

• Build new relationships through in-person visits to local businesses and consistent follow-up.
• Ask thoughtful questions about customers’ services, costs, and priorities.
• Coordinate with the UMG team to identify options that fit each business.
• Communicate clearly throughout the sales process.
• Stay connected with customers and identify additional needs as their businesses evolve.
• Keep accurate notes and manage next steps.

Who We’re Looking For

• An approachable communicator with strong listening skills
• .Someone who follows through and takes pride in being dependable
• .A self-motivated person comfortable initiating new relationships
• .An organized team member interested in learning about business services

Experience in customer service, hospitality, retail, sales, or other relationship-focused work is welcome.