Business Development & Client Relations Associate

Utility Management Group Ltd.; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Utility Management Group is seeking a Business Development & Client Relations Associate to connect with local businesses, understand their needs, and develop lasting customer relationships. This role combines new outreach with relationship development, offering exposure to business communication, consultative sales, and service coordination.

Ideal candidates are approachable communicators who listen well, follow through, and take pride in dependability.

Qualifications

• Experience in customer service or relationship-focused work welcome.
• Strong communication and organization skills are valued.

Responsibilities

• Build new relationships through in-person visits to local businesses and consistent follow-up.
• Ask thoughtful questions about customers’ services, costs, and priorities.
• Coordinate with the UMG team to identify options that fit each business.
• Communicate clearly throughout the sales process.
• Stay connected with customers and identify additional needs as their businesses evolve.
• Keep accurate notes and manage next steps.

Skills

Communication

Listening

Relationship building

Self-motivation

Job description

Become Someone Business Owners Can Turn To.

A productive business relationship starts with a conversation—and grows through listening, follow-through, and useful guidance.

Utility Management Group is seeking a Business Development & Client Relations Associate to connect with local businesses, understand their needs, and develop lasting customer relationships.

This opportunity combines new customer outreach with relationship development, giving you experience in business communication, consultative sales, and service coordination.

What You’ll Represent

Business owners often juggle separate contacts for energy, internet, phones, and payment processing. UMG brings those conversations together.

We work with nearly every competing provider across the markets we serve, helping customers explore options across energy supply, internet, mobility, VOIP, merchant services, and solar— with one UMG representative they can contact.

What You’ll Do

• Build new relationships through in-person visits to local businesses and consistent follow-up.
• Ask thoughtful questions about customers’ services, costs, and priorities.
• Coordinate with the UMG team to identify options that fit each business.
• Communicate clearly throughout the sales process.
• Stay connected with customers and identify additional needs as their businesses evolve.
• Keep accurate notes and manage next steps.

Who We’re Looking For

• An approachable communicator with strong listening skills.
• Someone who follows through and takes pride in being dependable.
• A self-motivated person comfortable initiating new relationships.
• An organized team member interested in learning about business services.

Experience in customer service, hospitality, retail, sales, or other relationship-focused work is welcome.