Business Development Center (BDC) Agent - Service

Hondafrontenac; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid holidays

Paid vacation

Employee discounts

Career growth

Job summary

Honda of Frontenac in Missouri is seeking a customer service representative to handle inbound calls, schedule service appointments, and follow up after visits. You will work closely with service advisors and technicians to align customer needs with shop capacity and drive repeat business.

We value a positive, customer-first attitude and prior dealership experience. DMS experience is a plus, and we offer a supportive, growth-oriented team environment with competitive pay and benefits.

Qualifications

• Excellent phone communication and customer service skills.
• Able to manage calls and appointments efficiently.
• Experience in dealership service department preferred.
• Willingness to learn new software; DMS experience is a plus.
• Positive, customer-first attitude.

Responsibilities

• Answer inbound calls and respond to service inquiries promptly and professionally.
• Schedule and confirm service appointments in our dealership management software.
• Follow up after service visits to check satisfaction and drive repeat business.
• Coordinate with service advisors and technicians to match customer needs with shop capacity.
• Log customer interactions accurately and pull reports as needed.
• Recommend relevant service packages when they genuinely fit the customer's needs.

Skills

Phone communication

Detail orientation

Customer service experience

DMS experience

Tools

DMS software

Job description

What you’ll do

• Answer inbound calls and respond to service inquiries promptly and professionally
• Schedule and confirm service appointments in our dealership management software
• Follow up after service visits to check satisfaction and drive repeat business
• Coordinate with service advisors and technicians to match customer needs with shop capacity
• Log customer interactions accurately and pull reports as needed
• Recommend relevant service packages when they genuinely fit the customer's needs

What you bring

• Strong communication and people skills — you're comfortable on the phone all day
• Organized, detail-oriented, and able to juggle multiple calls and appointments at once
• Prior customer service or dealership service department experience preferred
• Comfortable learning new software; DMS experience a plus
• A positive, customer-first attitude

What we offer

• Competitive pay
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid holidays and vacation
• Employee discounts on vehicles and service
• A supportive, team-oriented environment with room to grow

About us

Honda of Frontenac is built on a customer-first philosophy. We're looking for someone who takes the same pride in every conversation that we take in every car we sell and service.

Honda of Frontenac provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.