Business Continuity Analyst: Incident Response & Resilience

ICE; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Business Continuity Organization (BCO) Analyst to guide continuity planning and disaster recovery testing in accordance with ICE policy and standards.

This role supports emergency response during incidents and works across 13 business segments to protect ICE's operational resilience. The ideal candidate will have 3+ years in continuity/risk management, experience with ServiceNow/Everbridge, and familiarity with ISO 22301.

Qualifications

• 3+ years of experience in business continuity, disaster recovery, risk management, emergency management, or IT operations.
• Experience with business continuity and incident management platforms such as ServiceNow, Everbridge, PagerDuty, or similar tools.
• Familiarity with Business Continuity frameworks and best practices including ISO 22301.
• Certifications from BCI or DRII (e.g., ABCP) is a plus.
• Bachelor’s degree or the equivalent in education/training/work experience.
• Scheduling flexibility for 24/7 operating environment and after-hours support.
• Proficiency with incident management and ITSM tools (ServiceNow, PagerDuty, Everbridge, or equivalents).
• Ability to analyze and document operational workflows, data flows, and system interdependencies.
• Comfortable with data in Microsoft Office for reporting, analysis, and tracking.

Responsibilities

• Lead BIA execution and plan maintenance, aligning with ICE regulatory frameworks.
• Support incident and crisis management, including coordination of Everbridge mass notifications and IQO processes.
• Assist in risk assessments for facilities and locations.
• Document exercise outcomes, gaps, and corrective actions; track remediation.
• Educate stakeholders on incident response, BC procedures, and program updates.
• Collaborate with Portfolio Managers and other stakeholders for continuity planning.
• Coordinate governance activities with Enterprise Risk Management, Internal Audit, Regulatory Relations, and Compliance.

Skills

Business continuity

Incident management

Risk assessment

ServiceNow

Everbridge

ISO 22301

BCI/DRII ABCP

Data analysis

Microsoft Office

Education

Bachelor's degree

Relevant certifications (BCI/DRII ABCP)

Tools

ServiceNow

PagerDuty

Everbridge

Job description

Intercontinental Exchange, Inc. is seeking a Business Continuity Organization (BCO) Analyst to guide continuity planning and disaster recovery testing in accordance with ICE policy and standards.

This role supports emergency response during incidents and works across 13 business segments to protect ICE's operational resilience. The ideal candidate will have 3+ years in continuity/risk management, experience with ServiceNow/Everbridge, and familiarity with ISO 22301.