Global Business Continuity & Crisis Analyst

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Business Continuity Organization (BCO) Analyst to guide disaster recovery planning, testing, and incident response for ICE’s global markets infrastructure.

The role operates within the Service Reliability group, supporting 80+ businesses and coordinating across Risk, Compliance, Audit, and Regulatory Relations teams. Required are 3+ years in continuity/risk roles, familiarity with BC platforms (ServiceNow/Everbridge/PagerDuty), ISO 22301 knowledge, and a

Qualifications

• 3+ years of experience in business continuity, disaster recovery, risk management, emergency management, or IT operations.
• Experience with BC/incident management platforms such as ServiceNow, Everbridge, PagerDuty, or similar tools.
• Familiarity with BC frameworks and ISO 22301.
• BCI/DRII certifications (ABCP or similar) are a plus.
• Bachelor’s degree or equivalent education/experience.
• Scheduling flexibility for 24/7 operating environment.
• Technical skills with incident management and ITSM tools.
• Analytical, detail-oriented with strong communication.

Responsibilities

• Execute and maintain Business Impact Analyses (BIAs) to identify critical processes and dependencies.
• Maintain BC plans in ServiceNow and related platforms with version control.
• Participate in Location Incident Management lifecycle and coordinate plan maintenance.
• Contribute to IQO process and incident taxonomy aligned to ServiceNow.
• Support risk assessments and reporting for facilities.
• Document exercise outcomes, track remediation, and educate stakeholders on BC procedures.
• Collaborate with portfolio managers and executives across risk, compliance, and IT teams.

Skills

Business continuity

Disaster recovery

Risk management

Emergency management

Incident management

IT operations

ServiceNow

Everbridge

PagerDuty

ISO 22301

BCI/DRII ABCP

Data analysis

Education

Bachelor's degree

Tools

ServiceNow

PagerDuty

Everbridge

Job description

Intercontinental Exchange, Inc. seeks a Business Continuity Organization (BCO) Analyst to guide disaster recovery planning, testing, and incident response for ICE’s global markets infrastructure.

The role operates within the Service Reliability group, supporting 80+ businesses and coordinating across Risk, Compliance, Audit, and Regulatory Relations teams. Required are 3+ years in continuity/risk roles, familiarity with BC platforms (ServiceNow/Everbridge/PagerDuty), ISO 22301 knowledge, and a