BCO Analyst: Business Continuity & Incident Response Lead

ICE; Jacksonville (FL); On-site; USD 85,000 - 125,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Business Continuity Organization (BCO) Analyst to guide continuity and disaster recovery planning aligned with ICE policy and standards.

The role supports EOC activities during incidents and works to protect ICE's operational resilience across its global exchanges and data services. The ideal candidate has experience in BC, incident management, and risk assessment, with certifications in BC/DR being a plus.

Qualifications

• 3+ years of experience in business continuity, disaster recovery, risk management, or IT operations.
• Familiar with incident management platforms such as ServiceNow, Everbridge, PagerDuty, or similar.
• Knowledge of BC frameworks like ISO 22301 and related standards.
• Bachelor’s degree or equivalent education/experience.
• Scheduling flexibility for 24/7 operations and after-hours support.

Responsibilities

• Maintain and update BC plans in alignment with ICE regulatory frameworks.
• Support BIAs to identify critical processes, RTOs, and dependencies.
• Coordinate incident/crisis management and live response activities.
• Document exercise outcomes and track remediation through closure.
• Collaborate with Risk Management, Internal Audit, Regulatory Relations, and Compliance.

Skills

Incident management

ITSM tools

Data analysis

Communication

Education

Bachelor's degree

Tools

ServiceNow

PagerDuty

Everbridge

Job description

Intercontinental Exchange, Inc. is seeking a Business Continuity Organization (BCO) Analyst to guide continuity and disaster recovery planning aligned with ICE policy and standards.

The role supports EOC activities during incidents and works to protect ICE's operational resilience across its global exchanges and data services. The ideal candidate has experience in BC, incident management, and risk assessment, with certifications in BC/DR being a plus.