Business Banking & Merchant Services Specialist

Central Bank; Westminster (CO); On-site; USD 26,000 - 36,000; Full time

Job summary

Central Bank is seeking a Customer Service/Administrative Associate to handle inquiries from merchants, assess needs, research problems, and explain procedures. You will order equipment, manage inventory, ensure merchant services are provided, set up terminals, and train merchants.

You will act as liaison between the company and merchants, keep staff informed of new services, process entries and billing updates, and maintain compliance with Bank Secrecy Act and related regulations.

Responsibilities

• Answer inquiries from merchants, assess needs, research problems, and explain procedures.
• Order equipment and supplies as necessary.
• Maintain and manage proper inventory supply.
• Ensure merchant services are fully provided and terminals are installed and working properly.
• Program, setup equipment, and train merchants.
• Act as liaison between the company and the merchants; assist with the maintenance of appropriate supplies and advertising materials.
• Assist in keeping the merchant informed of new, revised, or expanded services.
• Process entries and billing updates and prepare adjustment to merchant accounts.
• Entries for General Ledger accounts for charge backs and supplies.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas.
• Acquire and maintain knowledge of security procedures; understand post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured.
• Demonstrate exemplary customer service in person and by telephone.
• Resolve difficult situations with tact and diplomacy.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Occasionally work outside the office on an as needed basis.

Job description

Central Bank is seeking a Customer Service/Administrative Associate to handle inquiries from merchants, assess needs, research problems, and explain procedures. You will order equipment, manage inventory, ensure merchant services are provided, set up terminals, and train merchants.

You will act as liaison between the company and merchants, keep staff informed of new services, process entries and billing updates, and maintain compliance with Bank Secrecy Act and related regulations.