Banking Center Associate — Customer Service & Sales

First-Merchants-Bank; Winchester (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

Tuition reimbursement

Additional benefits

Job summary

First Merchants Bank is seeking a customer-focused associate to handle banking transactions and inquiries in a fast-paced center. You will balance cash, support ATM operations, and ensure regulatory compliance while promoting bank products.

The role emphasizes customer loyalty, problem-solving, and cross-selling in a collaborative team setting, with opportunities for training and advancement within a high-performing sales culture.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions meeting current needs.
• Contribute to banking center operations by balancing cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by selling bank products and making referrals.
• Know all bank products and participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Banking product knowledge

Compliance

Education

High School diploma or equivalent

3 months sales/cash handling experience

Tools

Information security procedures

Job description

First Merchants Bank is seeking a customer-focused associate to handle banking transactions and inquiries in a fast-paced center. You will balance cash, support ATM operations, and ensure regulatory compliance while promoting bank products.

The role emphasizes customer loyalty, problem-solving, and cross-selling in a collaborative team setting, with opportunities for training and advancement within a high-performing sales culture.