Banking Center Associate — Customer Service & Sales Expert

First Merchants Brand; Lambertville (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401k

HSAs

FSAs

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants is seeking a customer-focused banking center associate. You will respond to customer requests for transactions, answer inquiries, and work to build loyalty while maintaining privacy and accuracy. Balance cash, transactions, vault and ATM operations, and support compliance and reporting requirements.

You will actively promote bank products, make referrals, and participate in meetings and coaching to achieve team goals within a high-performing sales environment.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Provide excellent customer service by answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Provide excellent customer service by continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support the goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Job description

First Merchants is seeking a customer-focused banking center associate. You will respond to customer requests for transactions, answer inquiries, and work to build loyalty while maintaining privacy and accuracy. Balance cash, transactions, vault and ATM operations, and support compliance and reporting requirements.

You will actively promote bank products, make referrals, and participate in meetings and coaching to achieve team goals within a high-performing sales environment.