Banking Center Associate: Customer Service & Sales

First Merchants Corporation; Plainfield (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending账户

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Corporation is seeking a customer-focused associate to support banking center operations and deliver excellent service. The role emphasizes handling customer requests, sales referrals, and ensuring compliance with banking regulations within a busy environment.

The position supports opening/closing banking center tasks, cash handling, and product knowledge to drive customer satisfaction and loyalty.

Qualifications

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and customer advocates.

Responsibilities

• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Communication

Education

High School Diploma or Equivalent

Job description

First Merchants Corporation is seeking a customer-focused associate to support banking center operations and deliver excellent service. The role emphasizes handling customer requests, sales referrals, and ensuring compliance with banking regulations within a busy environment.

The position supports opening/closing banking center tasks, cash handling, and product knowledge to drive customer satisfaction and loyalty.