Business Banking Support Specialist

Centralbancompany; Westminster (CO); On-site; USD 26,000 - 37,000; Full time

Job summary

Centralbancompany is seeking an administrative assistant to support merchants and customers, handle inquiries, and explore cross-sell opportunities while following bank policies and regulatory requirements.

The role emphasizes accuracy, confidentiality, and timely processing of entries, billing updates, and ledger-related tasks, with a focus on delivering superior service by phone and in person. Occasional off-site work may occur; starting wage is $22.58 per hour and can increase with experience.

Qualifications

• High school education or equivalent.
• Accounting classes or previous accounting experience beneficial.
• Excellent phone skills are required.
• Proficiency in Microsoft Office programs and adequate typing skills are required.
• Attention to detail, good judgment, and handling confidential information.
• Ability to work quickly and accurately, analyze information and make decisions.
• Ability to operate various office equipment (email, scan, fax, etc.).

Responsibilities

• Answer inquiries from merchants, assess their needs, research problems, and explain procedures and regulations.
• Order equipment and supplies as necessary; maintain inventory.
• Ensure merchant services are provided and terminals are installed and working; program and train merchants.
• Act as liaison between the company and merchants; manage supplies and advertising materials.
• Keep merchants informed of new or revised services.
• Process entries and billing updates; prepare adjustments to merchant accounts.
• Post General Ledger entries for charge backs and supplies.
• Maintain knowledge of compliance and regulatory issues related to customer service (BSA, Reg CC, E, DD, P, etc.).
• Understand security procedures and post-robbery procedures; keep work area neat and secure cash and records.
• Provide exemplary customer service in person and by phone; listen actively and stay professional.
• Resolve difficult situations with tact; seek to make customers feel valued.
• Maintain knowledge of all bank products and services.
• Work with manager to set and reach goals; refer to other units for banking products; participate in sales programs and STEP program.
• May occasionally work outside the office as needed.

Skills

Customer service

Phone skills

Attention to detail

Typing skills

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Centralbancompany is seeking an administrative assistant to support merchants and customers, handle inquiries, and explore cross-sell opportunities while following bank policies and regulatory requirements.

The role emphasizes accuracy, confidentiality, and timely processing of entries, billing updates, and ledger-related tasks, with a focus on delivering superior service by phone and in person. Occasional off-site work may occur; starting wage is $22.58 per hour and can increase with experience.