Business Application Analyst

Upstate Caring Partners; City of Utica (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Direct Deposit

Flexible Spending Account (FSA)

Life Insurance

Voluntary Benefits

Employee Assistance Program (EAP)

Generous PTO Plans

Tuition Reimbursement

Service Awards

Employee Appreciation Events

Employee Discounts

Job summary

Upstate Caring Partners is seeking a Business Applications Analyst in Utica, NY to plan, develop, and launch efficient business systems. You will gather data, analyze needs, and collaborate with stakeholders to define system requirements while applying strong communication and problem-solving skills.

The role offers opportunities to work with tools like Access, Excel, Cognos, SQL, and Office 365 to improve agency processes and data integrity. Travel and NY driver’s license required.

Qualifications

• Associate degree in MIS, business administration, or related field, or 3+ years’ experience.
• Experience designing, developing and implementing software/hardware solutions.
• Ability to explain technical subjects to non-technical users in verbal and written form.

Responsibilities

• Define business requirements with decision makers and end users to optimize processes.
• Evaluate existing systems and develop strategies to improve efficiency and data usage.
• Assist stakeholders in planning, design, and deployment of new applications and enhancements.
• Create end-user solutions using standard tools like Access, Excel, Cognos, SQL.
• Coordinate and train staff on Office 365 applications and forms.

Skills

Communication skills

Data analysis

Problem solving

Education

Associates or better in Business Administration

Associates or better in Computer & Info Sciences

Associates or better in Management Information Systems

Tools

Access

SQL Server

Cognos

Office 365

SharePoint

Visio

Job description

Job Category: Community Health & Behavioral Services

Requisition Number: BUSIN008216

• Posted: October 9, 2026
• Full-Time

Locations

Showing 1 location

Utica, NY 13502, USA

Description

The Business Applications Analyst’s role is to plan, develop and launch efficient business systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business needs, proposed projects and systems requirements.

The Business Application Analyst also works closely with key stakeholders to define business systems requirements and identifying solutions to business issues. The position will apply proven communication and problem-solving skills to maximize the benefit of information technology investments.

Core Responsibilities

• Works with decision makers, systems owners and end users to define business operational requirements and provide technology solutions to maximize efficiency and provide management information for decision making.
• Analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems.
• Assists key stakeholders in the planning, design, development and deployment of new applications and enhancements to existing applications.
• Works directly with managers and the key stakeholders by developing end-user solutions that do not require high-level technical expertise through the use of standard toolsets such as Access, Excel, Cognos, SQL, etc.
• Create accounts and manage security in business applications
• Work closely with agency leadership and other key staff to create fillable forms to enhance agency processes.
• Coordinate and train staff on Office 365 applications.
• Gather business requirements for new application development and change requests
• Detect, analyze, troubleshoot, and correct technical problems to ensure integrity of data
• Coordinates the technical relationship for outsourced applications.
• Identify ways to reduce cost by streamlining processes and systems
• Drive awareness of change management activity for IS ensuring that the business impact of change activity is understood and risks to business processing highlighted.
• Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency’s culture, values and mission.
• Ensure compliance with all pertinent government and agency regulations and operating standards.

Required Qualifications

• Associate degree in management information systems, business administration, computer related education, or at least three-years’ experience in the job.
• Skills in overseeing the design, development and implementation of software and hardware solutions.
• Excellent written, verbal, listening and communications skills. Ability to explain technical subjects to non-technical users in verbal and written form.
• Knowledge of relational database development concepts including data warehouses.
• Knowledge of common software applications, database applications and report writers including MS Office, Outlook, Access, SQL Server, Cognos, Office 365, SharePoint, fillable form creation, video editing software, staff scheduling software, , flowcharting software, and Visio.
• Travel is required. Must have a valid New York State Driver’s License.

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Direct Deposit
• Flexible Spending Account (FSA)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

Associates or better in Business Administration.

Associates or better in Computer & Info Sciences.

Associates or better in Management Information Systems.

3 years:

Experience in the field

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.