Program Manager of Open Access

Upstate Caring Partners; City of Utica (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Direct Deposit

Flexible Spending Account (FSA)

Life Insurance

Voluntary Benefits

Employee Assistance Program (EAP)

Generous PTO Plans

Tuition Reimbursement

Service Awards

Employee Appreciation Events

Employee Discounts

Job summary

Upstate Caring Partners in Utica, NY seeks a Program Manager of Open Access for Community Health and Behavioral Services. You will lead daily access functions, oversee initial evaluations and assessments, and coordinate with the multidisciplinary team to ensure timely care and regulatory compliance.

You will manage staff, support grant initiatives, monitor performance data, and maintain strong internal and external communications while guiding the walk-in access processes across CHBS locations.

Qualifications

• Bachelor’s degree or CASAC-A required; Master’s degree preferred.
• Interest and knowledge base in provision of mental health services.
• Excellent written and verbal skills.
• Good personnel and customer service skills.
• Experience with Electronic Medical Records preferred.
• Travel is required and NYS Driver’s License is required.

Responsibilities

• Oversee walk-in open access process to ensure timely access to services.
• Monitor daily, weekly and monthly deliverables for oversight areas.
• Communicate with clinic leadership about potential issues.
• Escalate issues in a timely manner.
• Ensure access requirements (CCBHC, OMH, OASAS) are maintained.
• Oversee staff, train and develop personnel.
• Participate in initiatives based on grants and leadership direction.
• Work with leadership to meet regulatory goals and initiatives.
• Maintain client rights information and assist with sliding fee scale processes.
• Support outreach and engagement to promote ongoing service participation.
• Utilize data to monitor requirements and ensure data integrity.
• Foster positive internal communications and problem resolution.
• Assist client crisis needs with clinical team.

Skills

Written communication

Verbal communication

People management

Customer service

Driver's license

Education

Bachelor’s degree or CASAC-A

Master’s degree preferred in Human Services

Tools

Electronic Medical Records (EMR)

Job description

Job Category: Community Health & Behavioral Services

Requisition Number: PROGR008214

• Full-Time

Locations

Utica, NY 13502, USA

Description

The Program Manager of Open Access for Community Health and Behavioral Services (CHBS) is responsible for providing leadership oversight of the daily functions related to ensuring individuals have access to care at CHBS. This position advises on and facilitates implementation of policies, protocols, and workflows which enhances timely access to care as defined by program and regulatory standards.

The Program Manager oversees support staff that contribute to daily functions of walk-in and rapid access to service CHBS. This includes staff that perform Initial Evaluations and Comprehensive Assessments. In addition, the Program Manager oversees processes that support the daily access management functions of CHBS, which requires interaction with all members of the multidisciplinary treatment team.

Core Responsibilities

• Oversee the walk-in open access process for all CHBS locations to ensure timely access to services and communication with referring entities. Work collaboratively with leadership across the program to ensure this meets the needs of our community.
• Monitor daily, weekly and monthly deliverables assigned to areas of oversight.
• Proactively communicate with clinic leadership about potential issues identified.
• Escalate issues appropriately and timely.
• Ensure CCBHC, OMH and OASAS access requirements are maintained in accordance with clinical, regulatory and best practice principals.
• Oversee activities of all assigned staff; train, coach, mentor and develop staff to promote accountability for assigned duties.
• Participates in initiatives based on grants, special funding and leadership direction.
• Works with clinic and leadership team to achieve goals and objectives related to initiatives and regulatory requirements.
• Ensures that access management processes inform clients of their rights and support their ability to engage in services through mechanisms such as our proactive identification of self-pay clients and sliding fee scale application.
• Supports the multidisciplinary team in carrying out best practices for outreach and engagement to promote ongoing participating in services. To include, overseeing assigned steps in the outreach and engagement process as defined by leadership.
• Using data and reporting, monitor daily, weekly and monthly requirements and other data collection assignments. Follow through with appropriate staff on missing information or errors. Hold team accountable for accuracy to promote data integrity.
• Supports direct and open communication with all staff within the clinic. Contributes to a positive work environment for the entire CHBS team.
• Maintain timely and effective internal and external communication and problem resolution to ensure smooth and efficient operations.
• Assist and facilitate client crisis needs in conjunction with medical and clinical team.
• Establishes guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Maintains accurate records and files pertaining to staff schedules; to include maintaining personnel records, manage payroll.
• To support quality documentation, provide information on Electronic Medical Records functionality needs to QA.
• Interviews, hires, and orient new staff and utilizing all support tools provided by organization.
• Provide personnel management of assigned staff.
• Facilitate routine meetings with assigned staff to promote team cohesiveness and proactive communication with team.
• Generate and maintain department or program specific reports, databases, charts and records as directed.
• Participate in special projects as appropriate.
• Any additional duties assigned as necessary.

Required Qualifications

• Bachelor’s degree or CASAC-A required, Master Degree preferred Human Services; previous leadership experience preferred.
• Must possess an interest and knowledge base in the provision of mental health services
• Position requires excellent written and verbal skills
• Must have good personnel and customer service skills.
• Experience with Electronic Medical Record preferred.
• Travel is required. Must have a valid NYS Driver’s License.

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Direct Deposit
• Flexible Spending Account (FSA)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.