Field Quality Engineer

Electrolux Group; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible hybrid schedule (80/20)

Medical, dental, vision

Retirement plan 401(k)

Discounts on Electrolux products

Tuition reimbursement after 12 months

EAP

Job summary

Electrolux Group in Charlotte, NC, is seeking a Field Quality Engineer to act as the Voice of the Consumer (VoC) lead, translating field performance data into actionable insights for reliability and customer experience. You will work with CS, Sales, Supplier Quality, R&D, Product Care and Brand Licensing teams to drive corrective actions and continuous improvement across the product lifecycle.

The role requires a bachelor’s in engineering, 3+ years in quality/field quality, strong data analysis,

Qualifications

• Bachelor’s degree in Engineering or related technical field; equivalent experience considered.
• Minimum 3 years of experience in quality engineering, field quality, or product performance analysis within a manufacturing environment.
• Strong analytical and problem‑solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)

Responsibilities

• Collect, analyze, and synthesize Voice of Consumer data including warranty claims, service data, returns, and customer feedback
• Identify trends and emerging quality risks, translating insights into actionable improvement initiatives
• Lead root cause analysis (e.g., 8D, 5 Whys) and drive cross‑functional alignment on corrective actions
• Track and manage quality issues, ensuring timely escalation, resolution, and follow‑up across stakeholders
• Partner with Supplier Quality, R&D, and Product Care teams to implement corrective actions and improve product performance
• Own and continuously improve regional field quality reporting, including KPIs, scorecards, and trend analysis
• Coordinate return and analysis of defective products and components to support technical investigations
• Support new product development by providing field insights, quality targets, and performance expectations
• Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams
• Support training, technical guidance, and feedback loops with service technicians and Customer Service teams
• Contribute to Brand Licensing quality activities, ensuring licensed products meet Electrolux standards
• Collaborate across global and regional teams to share best practices and improve quality processes

Skills

Quality engineering

Field quality

Root cause analysis

Education

Bachelor's degree in Engineering

Tools

Six Sigma

FMEA

SPC

Job description

Job Description

Join us to create change and have an impact in homes around the world. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where you’ll be

This position will be based at our Corporate Headquarters located in Charlotte, NC.

About the Role

The Field Quality Engineer plays a critical role in driving product quality and consumer satisfaction for the Wellbeing & Small Domestic Appliances (WB&SDA) business in North America. As part of the Global Quality & Compliance organization, this role serves as the Voice of the Consumer (VoC) lead—translating field performance data into actionable insights that improve product reliability and customer experience.

Working cross‑functionally with Customer Service, Sales, Supplier Quality, R&D, Product Care, and Brand Licensing teams, the Field Quality Engineer drives issue resolution, supports root cause analysis, and ensures continuous improvement across the product lifecycle. This role is highly collaborative and data‑driven, with a strong focus on field performance, problem‑solving, and proactive quality improvements.

Key Responsibilities

• Collect, analyze, and synthesize Voice of Consumer data including warranty claims, service data, returns, and customer feedback
• Identify trends and emerging quality risks, translating insights into actionable improvement initiatives
• Lead root cause analysis (e.g., 8D, 5 Whys) and drive cross‑functional alignment on corrective actions
• Track and manage quality issues, ensuring timely escalation, resolution, and follow‑up across stakeholders
• Partner with Supplier Quality, R&D, and Product Care teams to implement corrective actions and improve product performance
• Own and continuously improve regional field quality reporting, including KPIs, scorecards, and trend analysis
• Coordinate return and analysis of defective products and components to support technical investigations
• Support new product development by providing field insights, quality targets, and performance expectations
• Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams
• Support training, technical guidance, and feedback loops with service technicians and Customer Service teams
• Contribute to Brand Licensing quality activities, ensuring licensed products meet Electrolux standards
• Collaborate across global and regional teams to share best practices and improve quality processes

Minimum Qualifications

• Bachelor’s degree in Engineering or related technical field; equivalent experience considered
• Minimum 3 years of experience in quality engineering, field quality, or product performance analysis within a manufacturing environment
• Strong analytical and problem‑solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)
• Working knowledge of manufacturing processes and product development lifecycle
• Experience analyzing warranty, service, or consumer data to drive improvements
• Strong communication and cross‑functional collaboration skills
• Willingness to travel within North America as needed - 20%

Preferred Qualification

• Experience in consumer durable goods or appliance industries
• Familiarity with quality tools and methodologies (Six Sigma, FMEA, SPC)
• Knowledge of product functionality, components, and common failure modes

Benefits include

• Flexible work hours/hybrid work environment (80 / 20)
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.