Business Analyst – Travel Reservation & Settlement Systems

Cinter Technology Services; United States; Presencial; USD 55.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Insurance

Descripción de la vacante

Korean IT Consulting Company is seeking a Business Analyst to provide onsite operations support for the Travel Reservation & Settlement System in Plano, TX. This 1-year contract role requires English and Korean bilinguals and offers 401K and insurance benefits.

You will analyze requirements, document processes, train users, and work with HR/GA, travel, and enterprise workflows to improve system performance and user satisfaction.

Formación

• Bachelor’s degree in CS, IS, business, HR/GA, or related field.
• Minimum 4 years IT/support or GA/Accounting operations experience.
• Korean and English bilingual proficiency required.
• Experience supporting web-based enterprise applications and end users.
• Strong understanding of business process analysis and operational support.
• Experience troubleshooting system issues and performing root-cause analysis.

Responsabilidades

• Serve as a Business Analyst and primary support contact for troubleshooting and resolving issues related to the web-based Travel Reservation and Settlement System.
• Analyze end-user requirements, provide system guidance, training, and documentation, and ensure effective user support.
• Build and maintain relationships with business users while delivering high-quality operational support.
• Understand HR, GA, travel, and related operational policies and workflows connected to enterprise systems.
• Investigate system issues, identify root causes, and ensure timely resolution of user concerns.
• Coordinate with corporate HQ and cross-functional stakeholders to manage travel system processes.

Conocimientos

Bilingual Korean/English

IT support

Business analysis

Stakeholder communication

Root cause analysis

Documentation

Training materials creation

Educación

Bachelor’s degree in Computer Science / Information Systems / Business / HR/GA

Herramientas

MS Office

Excel

Descripción del empleo

Korean IT Consulting Company is seeking a Business Analyst to provide onsite operations support for the Travel Reservation & Settlement System in Plano, TX. This 1-year contract role requires English and Korean bilinguals and offers 401K and insurance benefits.

You will analyze requirements, document processes, train users, and work with HR/GA, travel, and enterprise workflows to improve system performance and user satisfaction.